Brittany Holtsclaw
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes, supporting team objectives and providing exemplary client service.
Overview
13
13
years of professional experience
Work History
Title Processor
Integrity First Title
08.2021 - Current
- Managed high-volume workloads effectively while maintaining exceptional attention to detail in the review of preliminary title reports.
- Expedited transaction processes by promptly addressing inquiries from buyers, sellers, lenders, and realtors regarding title matters.
- Resolved complex title issues by working closely with underwriters, attorneys, and other stakeholders to provide accurate information.
- Played a vital role in successful property closings by ensuring that all required documents were prepared accurately and delivered promptly to clients.
- Maintained accuracy in documentation by diligently proofreading legal descriptions, tax records, and loan documents.
- Increased productivity within the team by sharing knowledge of industry best practices in regular training sessions for new hires and colleagues alike.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Shift Leader
Southside Cleaners
06.2017 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Receptionist
Pro Air Heating and Cooling
02.2012 - 06.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Associate of Arts - Liberal Arts
Polk State Collage
3425 Winter Lake Rd., Lakeland, FL., 3380305-2017
Skills
- Knowledge of underwriting guidelines
- Experienced with Microsoft Office applications
- Title search and resolution
- Deadline oriented
- Organized file management
- Escrow transaction coordination
- Skilled at prioritizing tasks simultaneously
- Accuracy and precision
- Legal compliance
- Meticulous attention to detail
- Analytical problem-solving
- Clear interpersonal communication
- Efficient data input
- Client service excellence
Timeline
Title Processor
Integrity First Title
08.2021 - Current
Shift Leader
Southside Cleaners
06.2017 - 08.2021
Receptionist
Pro Air Heating and Cooling
02.2012 - 06.2017
Associate of Arts - Liberal Arts
Polk State Collage
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