Brittany Hoopes
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to DSF position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Student Financial Services
UEI College
07.2022 - Current
- Assist students with financial aid process and documents required for funding
- Review each student file for accuracy and submit for processing
- Funding plan completion for multiple program options
- Review and process refunds for stipend eligible students
- Review and process repacks for continuing population
- Review and process aid for re-entry students
- Document collection and review for verification and c-codes
- Passionate about learning and committed to continual improvement
- Strong attention to detail for file review
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Passionate about learning and committed to continual improvement
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
Student financial services
National University systems
01.2021 - 07.2022
- Assist students with financial aid process and documents required for funding
- Review student account for refund eligibility and process eligible refunds
- Review and collect documents for verification process or c-code for packaging
- Repack students for continuing processing of financial aid processing
- Set up payment plans for any out of pocket expenses
- Assist with general inquiries on student accounts
Student financial services
Ancora Education
05.2019 - 10.2020
- Assist current and prospective students with financial aid documents
- Collect and Review documents for verification and c-code for financial aid funding
- Complete budget plans for student packaging
- Set up payment plans and collect payments
- Answer any inquiries regarding financial aid process
Student Financial Services
Colorado Technical University
04.2017 - 04.2019
- Assist current and prospective students with financial aid documents
- Document collection and review for verification and c-code clearance for packaging
- Complete financial aid budgets for new and continuing student population
- Set up and process payment plans for students
- Answer all general inquiries from students
Loan Processer
Nation Star Mortgage
08.2016 - 04.2017
- Serving customer mortgage accounts
- Ensuring monthly payments are made
- Processing payments
- Account review and explanation of charges
- Verify insurance and tax payments
Student Services Advisor II
Grand Canyon University
02.2012 - 10.2015
- Service and maintain student accounts for student load of over 300
- Review and process financial aid files
- Creating budgets and processing aid
- Account auditing to ensure all balances paid
- Creating invoices for third party payments
- Auditing and maintaining student schedules
- Liaison between students and faculty
- Verifying all graduating student files have completed application process and balances paid
- Verify attendance and upcoming courses
Student Finance advisor II
University of Phoenix
07.2006 - 07.2009
- Serviced and maintained accounts for student load of over 400
- Reviewing and processing student financial aid files
- Collect and review documents for verification and c-codes
- Regular account audits for balances paid
- Create invoices for third party billing
- Verify Military aid payments
Education
Bachelors of Business Administration -
Colorado Technical University
Phoenix, AZ12.2024
Skills
- Provide Great Customer Service
- Working in a Team Setting
- Conflict Resolution
- Relationship Building
- Supervision and leadership
- Team building
- Dependable and Responsible
- Flexible and Adaptable
- Excellent Communication
- Multi-Tasking within a Fast-Paced Environment
- Professionalism
- Time Management
- Working Under Strict Deadlines
- Financial Account Management
- PowerPoint
- Microsoft Excel
Accomplishments
- Achieved successful start and packaging percentage for month of January
- Supervised financial services team during absence of Director
- Launched successful start of HSA program with accuracy and efficiency
- Successfully trained team on HSA process for packaging.
Timeline
Student Financial Services
UEI College
07.2022 - Current
Student financial services
National University systems
01.2021 - 07.2022
Student financial services
Ancora Education
05.2019 - 10.2020
Student Financial Services
Colorado Technical University
04.2017 - 04.2019
Loan Processer
Nation Star Mortgage
08.2016 - 04.2017
Student Services Advisor II
Grand Canyon University
02.2012 - 10.2015
Student Finance advisor II
University of Phoenix
07.2006 - 07.2009
Bachelors of Business Administration -
Colorado Technical University
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