Brittany Hooten
Pasadena,MD
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Inside Sales and Customer Experience
Arnold Packaging
Sparrows Point, MD
09.2012 - Current
- Developed and implemented strategies to increase sales revenue, customer loyalty, and market share.
- Conducted regular meetings to review progress against goals, analyze trends in the industry, and identify new opportunities for growth.
- Established key performance metrics to measure success of sales staff including call volume, conversion rate, and average order size.
- Implemented CRM system to track customer data and improve efficiency of sales process.
- Managed customer accounts, including order entry and tracking.
- Analyzed customer feedback to develop better products and services that meet their needs.
- Negotiated contracts with vendors to secure discounts on materials used by the company.
- Developed pricing strategies based on competitive analysis and market conditions.
- Coordinated with marketing team to create promotional campaigns that drive leads into the sales funnel.
- Collaborated with other departments such as operations and finance to ensure alignment between business objectives.
- Identified areas for improvement within the organization's processes and procedures related to inside sales activities.
- Supported sales team members to drive growth and development.
Personal Assistant to the General Manager
Posner Industries, Inc.
Balitmore, MD
01.2012 - 08.2012
- Organized and maintained the General Manager's calendar, scheduling meetings, appointments, and travel arrangements.
- Provided administrative support to the General Manager including document preparation, filing, data entry, copying and scanning documents.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and emails promptly.
- Assisted with special projects as needed by researching topics, and organizing data.
Customer Service Representative
American Customer Care
01.2011 - 11.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly.
- Gathered customer feedback and used the data to improve customer service.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Managed high-volume call center environment efficiently.
Customer Service Representative
Tropic Trailer
01.2008 - 08.2010
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Managed customer accounts, including order entry and tracking.
- Provided assistance with payment processing and invoicing.
Education
High School Diploma -
Chesapeake High School
Skills
- Customer Experience
- Inventory management
- Sales
- Communication skills
- Data entry
- Government Contracts
- Inside Sales
- Data management
- Purchasing
- CRM Software
- Personal Assistant Experience
- Account Management
- Business Development
- Project Management
- Communication skills
- Microsoft Office
- Accounting
Certification
- Driver's License
- Microsoft Office Specialist, 05/01/23, Present
- Microsoft Certified Application Specialist, 05/01/23, Present
- Packaging Boot Camp- Packaging School, 07/01/23, Present
References
References available upon request.
Timeline
Director of Inside Sales and Customer Experience
Arnold Packaging
09.2012 - Current
Personal Assistant to the General Manager
Posner Industries, Inc.
01.2012 - 08.2012
Customer Service Representative
American Customer Care
01.2011 - 11.2011
Customer Service Representative
Tropic Trailer
01.2008 - 08.2010
High School Diploma -
Chesapeake High School
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