Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hopkins

Houston,TX

Summary

Driven Pharmacy Technician with 15 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. I was able to bring our MSH with CVS to a 5.0 which makes us #1 in the DISTRICT.

Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of pharmacy operations.

Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Skilled Lead Pharmacy Technician offering 15 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Customer-oriented Pharmacy Technician bringing 15 years of experience and strong background in high-volume pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.

Efficient recognized for effectively performing all pharmacist duties in 24-hour store, averaging 455 prescriptions daily. Organized and respectful professional maintains flexible schedule and adapts to unique business and customer needs. In-depth knowledge of medical terminology, pharmaceutical storage and inventory management.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Lead Pharmacy Technician

CVS Pharmacy
Baytown, TX
09.2007 - Current
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. While keeping expired medications sent out monthly.
  • Set up and modified patient profiles to include current information such as medications and insurance details, as well as any updated address and contact numbers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Coordinated verification and filling of more than 455 RX daily prescriptions in high-volume pharmacy environment.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Lead a team of 6 Technicians in interpreting, validating, and filling prescription orders. Making sure the team knows to acknowledge every patient and make eye contact as they enter the pharmacy setting feeling comfortable and not a burden no matter how busy we get. We always want to put our patients as our top priority.
  • Processed over 455(give or take) prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Generated prescription labels using "drug may look different than last time, its just a different malefactor,verifying accuracy of patient and medication information. To ensure the patient knows before they leave the pharmacy.

WeCARE Relaunch: WeCARE Expert Team

CVS Pharmacy
Houston, TX
01.2022 - 05.2022
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Identified objectives of CVS by analyzing feedback, observing consumers and collecting surveys.
  • Developed reporting and insights for investor relations meetings.
  • Implemented long-term growth initiatives by developing having trained staff to follow the work station assignment board strategies. Therefore, the non experienced technician's are able to learn accurately there job titles. Also feeling comfortable doing their job duties.

CVS LTC FACILTIES COVID-TESTING, RAPID COVID TEST

OMNICARE/CVS
HOUSTON, TX
01.2019 - 01.2021
  • Educated patients and families about COVID-19 related illnesses, recommended protective measures, and treatments.
  • Maintained confidentiality regarding test results and other protected patient information.
  • Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms.
  • Mitigated hazard potential from patients with communicable diseases.
  • I am a Tech Immunizer with a completed CPR license.
  • As LTC facilities calmed down with COVID-

Education

High School Diploma -

Lee College
Baytown, TX
05.2007

Skills

  • Dispensing Medications
  • Equipment Cleaning and Maintenance
  • Cash Register Operation
  • Prescription Pricing
  • Prescription Filling and Labeling
  • Bulk Medicine Prepackaging
  • Storage Maintenance and Security
  • Prescription Order Verification
  • Organization and Prioritization
  • Medication Documentation
  • Answering and Routing Calls
  • Wholesale Ordering
  • Patient Profile Setup
  • Prescription Refill Fulfillment
  • Pharmaceuticals Mixing
  • Insurance Claim Processing Software
  • High-Volume Environments
  • Prescriptions Management
  • Demographic Profiling
  • Manual and Automated Medication Dispensing
  • Workplace Safety
  • Proper Labeling Procedures
  • Supervising Technicians
  • FDA Drug Safety Guidelines
  • Reviewing Patient Information
  • Waste Elimination
  • Assisting Pharmacists
  • Technician Assistance
  • Inventory Purchasing
  • Regulatory Requirements
  • Active Listening
  • Drug Inventory Control
  • Critical Thinking
  • Product and Service Merchandising
  • Routine Inspections
  • Staff Leadership
  • Pharmaceutical Services
  • HIPAA
  • Resolving Complaints
  • Reading Comprehension
  • Medication and Equipment Invoicing
  • Safety Protocols and Risk Management
  • Item Pricing
  • Customer Identification Checks
  • Confidentiality Practices
  • Drug Compatibility Software
  • Health Insurance Plan Knowledge
  • Pharmacy Management Software
  • Pharmaceutical Preparation
  • Drug Storage Procedures
  • Allergic Reaction Treatment
  • Allergy Management
  • Patient Information Collection

Timeline

WeCARE Relaunch: WeCARE Expert Team

CVS Pharmacy
01.2022 - 05.2022

CVS LTC FACILTIES COVID-TESTING, RAPID COVID TEST

OMNICARE/CVS
01.2019 - 01.2021

Lead Pharmacy Technician

CVS Pharmacy
09.2007 - Current

High School Diploma -

Lee College
Brittany Hopkins