Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Hopper

Antioch,California

Summary

Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Accomplished and handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines.

Driven to successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.

Methodical and versatile Human Resources Specialist with 5 years of hands-on experience in consulting related organizations. Proficiency in All my work and expert. In-depth knowledge of employee management, training program implementation and HR operational efficiency strategies.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Bridge Of Hope Recruitment
Orlando, Florida
06.2022 - Current
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Recorded expenses and maintained accounting records.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.
  • Authored clear and professional business documents.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed accounts payable and receivable for office grossing $Amount per year.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Produced highly accurate internal and external letters and memoranda.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

Human Resources Representative

Healthscope
, Australia
06.2022 - Current
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Worked closely with functional experts in HR to optimize and shape programs for needs of client groups.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Implemented quality control initiatives to reduce downtime and increase revenue.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Analyzed issues and employed improvement processes.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Oversaw and managed hiring process and assisted human resources.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
  • Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in Software.
  • Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
  • Collaborated with local, state and federal agencies to secure hiring and training assistance.
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Contacts responsible parties or clients from other organizations to resolve moderately complex questions inconsistencies or missing data also perform records keeping keyboarding data entry and performing a variety of other office tax account balancing invoicing recording proper data analyzes of sales records and recording payslips into accounting database all done through accounting software such as faxing or emailing confidentially and positive attitude online from home
  • Tracks data and source documents prepares and sort source documents and identifies and interpret data to be in entered complies sorts and berries data for accuracy.

Behavior Analyst

PBS
San Francisco, California
04.2022 - Current
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
  • Helped patients to deal with realities of Type diagnoses and develop coping skills.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
  • Led up to Number individual sessions per week and Number group therapy meetings.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
  • Managed caseload of Number patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Ran individual therapy and family therapy sessions for children ages Number to Number.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Home Health Aide Coordinator

Comfort Keepers
Walnut Creek, California
03.2013 - 06.2015
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Motivated and supervised Number Job title and Job title in delivering quality patient care.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Supervised team of Number pharmacy technicians.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Developed policies and procedures for effective pharmacy management.
  • Organized and facilitated Number department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Collaborated with store manager to maintain daily operations.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Increased patient satisfaction scores by Number% within Timeframe.
  • Assessed Type and Type metrics and adjusted operational plans to uphold quality standards.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Identified new areas of scientific research and provided internal training.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by Number% system-wide.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling.
  • Managed application processes for facility certifications with Type education programs.
  • Collaborated with national and international organizations to leverage industry connections.

Home Health Aide

Res-care
Concord , California
06.2013 - 01.2014
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Supervised daily activities and provided assistance to staff.
  • Administered medication as directed by physician.
  • Administered prescribed medications under direction of physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Documented vital statistics and coordinated with health care providers.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Medical Assistant

Kaiser Permanente Internship
Antioch, CA
01.2010 - 04.2010
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Ambulated, turned and positioned patients.
  • Compiled necessary documents for surgical billing packages.
  • Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.

Education

Clinical Medical Assistance - Medical Assisting

Medical Assisting
Antioch California

GED - High School Equivalency

GED
Antioch

Skills

  • Research and Analytical Skills
  • Database and Client Management Systems
  • Strong Organizational Skills
  • Answering Phones
  • Multitasking and Time Management
  • Billing and Invoicing
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • Supply Inventory Control
  • Document and File Management
  • Job Bidding
  • Spreadsheet Development
  • Payroll Preparation
  • Transit Planning
  • Computers and Technology
  • Confidentiality and Data Protection
  • Business Correspondence
  • Resource Coordination and Allocation
  • Ease with Computers and Technology
  • Office Supplies and Inventory
  • Database Entry
  • Appointment Coordination
  • Religious Studies
  • Punch Lists
  • Special Requirements
  • Postage Meter
  • Transcription and Dictation
  • Invoice Processing
  • Customer Inquiries
  • Advanced Excel Spreadsheet Functions
  • Document Sorting
  • Transition Planning
  • Complex Data Interpretation
  • Meeting Support
  • Visitor Relations
  • ADP Workforce Now
  • Customer Satisfaction
  • Availability Record Keeping
  • Departmental Support
  • Administrative Procedures
  • Payment Distribution
  • User Experience
  • Code Enforcement
  • Memoranda Preparation
  • Capital Expenditures
  • Social Media Updating
  • Email Blasts
  • City Engineering
  • Prospecting Clients
  • Cash Drawer Management
  • Communication Equipment Operation
  • Database Administration
  • Accounting and Bookkeeping
  • Mail Routing and Distribution
  • Correspondence Writing
  • Customer Care
  • Call Forwarding
  • Project Schedule Coordination
  • Applicant Tracking Systems
  • Clerical Staff Oversight
  • Education Administration
  • Reception Duties
  • Employee Engagement
  • Website Updating
  • Operational Requirements
  • Organizing and Categorizing Data
  • Information Updates
  • Reminder Calls
  • Inquiry Requests
  • Maintenance Requirements
  • Executive Management Support
  • Informational Packets
  • Audio Recording
  • Childcare Facilities
  • Informational Materials
  • Database Maintenance
  • Electronic Records Management
  • Supply Restocking
  • Order Placement
  • Writing and Editing Skills
  • Business Needs Analysis
  • Third-Party Charges
  • Travel Coordination
  • Employee Communications
  • Staff Orientation and Training
  • Account Investigations
  • Corrective Actions
  • Payroll Administration
  • Highly Efficient and Productive
  • Remote Conferencing
  • Customer Retention
  • Bilingual in Spanish and English
  • Laundry Pickup
  • First Aid and Safety
  • Community Integration
  • Linens Management
  • Household Support
  • Vitals Monitoring and Documentation
  • Dietary Requirements and Nutrition
  • Quality Program Protocols
  • Companionship and Emotional Support
  • Grocery Shopping and Storage
  • Mental Health Support
  • Behavior Redirection
  • Medical Reminders
  • Home Cleaning and Sanitizing
  • Bed Making and Changing
  • Meal Planning and Preparation
  • Range of Motion Exercises
  • Observation Communication
  • Patient Massage
  • Household Chores
  • Client Documentation
  • Vital Sign Monitoring
  • Patient Health Assessments
  • Community Activities
  • Patient and Compassionate
  • Resource Scheduling
  • Patient Information
  • Detailing Skills
  • Patient and Family Education
  • Correcting Errors
  • Software Applications
  • Client Service
  • Registering Donors
  • Home Healthcare
  • Sanitation Practices
  • Project Requirements
  • HIPAA Regulations
  • Current Events
  • Monitoring Patient Progress
  • Vendor Contracts
  • Resource Utilization
  • Medication Administration
  • Team Meetings
  • Creative Solutions
  • Patient Safety
  • Amenities Knowledge
  • Answering Questions
  • Appointment Scheduling and Confirmation
  • Recruiting Students
  • Providing Solutions
  • Behavior Assessments
  • Following Up with Patients
  • Volunteer Scheduling
  • Patient Escorting
  • Cost Savings
  • Patient Assessments
  • Patient Coordination
  • Checking Paperwork
  • Productivity Standards
  • Medical Emergency Response
  • Industry Trends
  • Energetic and Outgoing
  • Communicating to Patients and Families
  • Evaluating Quality of Care
  • Insurance Verification
  • Patient Care Coordination
  • Prescriptions Management
  • Building Rapport and Credibility
  • Patient Confidentiality and Data Security
  • Database Coordination
  • New Hire Training
  • Organizational Standards

Certification

  • CAP - Certified Administrative Professional
  • CMA - Certified Medical Assistant
  • Certified Human resource,
  • BCBA - Board Certified Behavior Analyst
  • BCaBA - Board Certified Behavior Assistant Behavior Analyst
  • Certified Patient care coordinator

Timeline

Office Administrative Assistant

Bridge Of Hope Recruitment
06.2022 - Current

Human Resources Representative

Healthscope
06.2022 - Current

Behavior Analyst

PBS
04.2022 - Current

Home Health Aide

Res-care
06.2013 - 01.2014

Home Health Aide Coordinator

Comfort Keepers
03.2013 - 06.2015

Medical Assistant

Kaiser Permanente Internship
01.2010 - 04.2010

Clinical Medical Assistance - Medical Assisting

Medical Assisting

GED - High School Equivalency

GED

Similar Profiles

CREATE PROFILE
Brittany Hopper