Brittany Horning
New Paris,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellence. Maintains focus and positive attitude in stressful situations. Dynamic Supervisor and Trainer Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences. Hardworking professional with exceptional talents in fulfillment, and communication. Energetic with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Certified Restaurant Supervisor
Red Lobster
01.2023 - Current
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Waitress/Bartender
Red Lobster
01.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress/Bartender
Buffalo Wings & Rings
07.2021 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Assembly Line Packer
Whirlpool
11.2017 - 03.2021
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Sorted and stacked finished items.
- Re-packaged damaged or incorrectly packaged items.
- Counted items to verify accuracy of orders.
- Loaded items onto pallets.
- Labeled containers, container tags or products.
- Adjusted machine settings to accommodate different items and packaging materials.
Front Desk Receptionist
Hampton Inn By Hilton
08.2016 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Dental Assisting
Accelerated Dental Academy
Tipp City, OH06.2023
High School Diploma -
National Trail High School
New Paris, OH06.2013
Skills
- Coordination
- High-Energy and Stamina
- Troubleshooting
- Critical Thinking
- Team Support
- Quality Assurance
- Safety and Sanitation
- Performance Improvement
- Time Management
- Able to Grasp New Concepts Quickly
Timeline
Certified Restaurant Supervisor
Red Lobster
01.2023 - Current
Waitress/Bartender
Red Lobster
01.2023 - Current
Waitress/Bartender
Buffalo Wings & Rings
07.2021 - 01.2023
Assembly Line Packer
Whirlpool
11.2017 - 03.2021
Front Desk Receptionist
Hampton Inn By Hilton
08.2016 - 10.2017
Dental Assisting
Accelerated Dental Academy
High School Diploma -
National Trail High School
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