Brittany Horton
McDonough,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Social Worker
Clayton County Community Services Associate
Forest Park, GA
11.2022 - 06.2026
- Conducted client assessments to identify needs and develop appropriate service plans.
- Facilitated individual and group counseling sessions to promote mental health and well-being.
- Coordinated with community resources to connect clients with essential services and support.
- Advocated for client rights while navigating complex social service systems for effective outcomes.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
CSR
Sunset Finance
10.2021 - 10.2022
- Collaborated with team members to improve workflow and service delivery.
- Implemented feedback mechanisms to identify areas for service improvement.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
Honey Baked Ham
Stockbridge, GA
11.2017 - 08.2021
- Assisted customers in product selection and ensured positive shopping experiences.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Maintained product displays and stocked shelves to enhance store presentation and accessibility.
- Collaborated with team members to achieve sales targets and improve customer service standards.
- Trained new associates on company policies, customer service techniques, and operational procedures.
- Resolved customer inquiries and complaints efficiently, fostering loyalty and repeat business.
- Participated in promotional events to increase brand awareness and drive traffic to the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
CSR
Kroger
Stockbridge, GA
03.2013 - 06.2017
- Assisted customers with inquiries and product selections effectively.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized displays and stocked shelves to enhance shopping experience.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided training to new staff on customer service protocols and procedures.
Junior Assistant Manager
Rainbow Apparel
Riverdale, GA
06.2012 - 07.2013
- Assisted in managing daily operations and workflow within retail environment.
- Supported inventory management processes, ensuring stock accuracy and availability.
- Collaborated with team members to enhance customer service experiences and satisfaction.
- Conducted regular audits of merchandise displays to maintain visual standards.
- Resolved customer inquiries promptly, improving overall service delivery and client retention.
- Developed strong customer relationships through attentive service and effective communication skills.
- Maintained a clean, safe, and organized store environment conducive to positive shopping experiences.
- Analyzed sales data to identify trends and recommend actionable strategies for improvement.
Cashier
Ashley Stewart
Morrow, GA
10.2010 - 01.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Restocked merchandise and organized sales floor for optimal presentation.
- Handled customer returns and exchanges following store policies.
- Collaborated with team members to achieve daily sales goals.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Morrow High School
Morrow, GA05.2008
Skills
- Compassionate
- Conflict resolution
- Social services
- Attention to detail
- Self-awareness
- Cooperative
- Client documentation
- Community resources
Timeline
Social Worker
Clayton County Community Services Associate
11.2022 - 06.2026
CSR
Sunset Finance
10.2021 - 10.2022
Sales Associate
Honey Baked Ham
11.2017 - 08.2021
CSR
Kroger
03.2013 - 06.2017
Junior Assistant Manager
Rainbow Apparel
06.2012 - 07.2013
Cashier
Ashley Stewart
10.2010 - 01.2012
High School Diploma -
Morrow High School