Brittany House
Calera
Summary
To obtain a challenging position that will enable me to utilize and advance my skills, while contributing to the continued success of the company. I am keen to apply my accounting and cashiering experience.
Overview
15
15
years of professional experience
Work History
Member Service Consultant
Guardian Credit Union
11.2023 - Current
- Reduced wait times for customers through efficient multitasking capabilities while maintaining accuracy in transactions.
- Streamlined the account-opening process for new members, increasing efficiency and member satisfaction.
- Developed strong rapport with members through active listening skills and empathetic communication techniques.
- Educated members on various credit union products and services, promoting usage and maximizing member benefits.
- Assisted with loan applications, ensuring all necessary documentation was collected and submitted accurately.
- Enhanced member satisfaction by addressing and resolving inquiries in a timely manner.
- Contributed to branch performance goals by consistently meeting or exceeding individual sales targets.
- Provided personalized financial consultations to members, identifying opportunities for improved financial management.
Lead Member Service Specialist
Guardian Credit Union
12.2017 - 11.2023
- Communicated with members and helped them with making deposits and other account operations
- Prepared detailed daily reports, processed transactions and promoted new financial products and services
- Managed and supervised all functions of the teller line
- Provided leadership, plan and organize daily activities
- Trained new employees and work with the team in continuing compliance and product knowledge
- Assisted management to successfully meet branch goals by cross-selling and make member referrals
Teller, Head Teller, Personal Banker and Loan Processor
Central State Bank
05.2010 - 11.2017
- Solid know-how of recording transactions promptly and in compliance with the bank’s policies and procedures
- Hands-on experience in exercising discretion, judgment, and proposal about transaction problems and inquiries
- Improved customer satisfaction
- Provided information to customers
- Manage bank vaults to ensure correct cash balances
- Receive checks and post entries into correct accounts
- Knowledge of GL accounts
- Balancing monthly reports
- Responsible for collecting and verifying all documentation required for loan submission is complete and in compliance
- Verifying all invoices and fees necessary for closing, and ordering the closing package and title to the subject properties are clear
Education
High School Diploma -
Calera High School
Calera, Al05.2006
Skills
- Excellent oral and written communication skills
- Skilled in MS Office
- Skilled in Banking Software
- Ability to work in a fast-paced environment
- Dedicated and detail-oriented
- High level of accuracy
- Strong attention to detail
- Strong customer service skills
Timeline
Member Service Consultant
Guardian Credit Union
11.2023 - Current
Lead Member Service Specialist
Guardian Credit Union
12.2017 - 11.2023
Teller, Head Teller, Personal Banker and Loan Processor
Central State Bank
05.2010 - 11.2017
High School Diploma -
Calera High School
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