Brittany Hubbard
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Experienced with front desk management, ensuring seamless flow of operations and excellent guest interactions. Utilizes effective communication skills to address inquiries and coordinate with internal teams. Knowledge of scheduling systems and office software, contributing to organized and efficient workflow.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Atlantic Union Bank
03.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Process Customer payments.
- Unlock customer's OLB accounts
- Reset/Unlock debit cards.
- Follow up with customers on the service that was provided.
- Strong communication skills.
Customer Service Representative
TTEC
05.2022 - 01.2024
- Manage incoming calls and customer service inquiries
- Identifying and assessing customer needs to achieve satisfaction
- Maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Answering product and service questions
Front Office Receptionist
SDHS
03.2021 - 01.2023
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized, maintained and updated information in computer databases.
- Assist with coordinating even planning
CNA
Public Partnerships
03.2015 - 05.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
Enrollment Representative
Inservice America
04.2009 - 02.2015
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Maintained accurate and up-to-date records of prospective and enrolled customers ensuring seamless communication between departments.
- Manage enrollment databases.
- Handle insurance applications and process enrollment transactions.
- Communicate with customers about enrollment programs.
Education
Bachelor of Science - Human Resources Management
Liberty University
Lynchburg, VA01-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Professional telephone demeanor
- Scheduling
- Administrative support
- Office equipment proficiency
Timeline
Customer Service Representative
Atlantic Union Bank
03.2024 - 03.2025
Customer Service Representative
TTEC
05.2022 - 01.2024
Front Office Receptionist
SDHS
03.2021 - 01.2023
CNA
Public Partnerships
03.2015 - 05.2022
Enrollment Representative
Inservice America
04.2009 - 02.2015
Bachelor of Science - Human Resources Management
Liberty University
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