Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Hubberts

South Lake Tahoe,CA

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Overview

5
5
years of professional experience

Work History

VIP Host/Cocktail Server

Roaring 20's Ultra Lounge
01.2023 - 08.2023
  • Opened the establishment with the owners and management
  • Provided attentive service and proactively assessed guest needs.
  • Assisted entertainers with payment and upsell product.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.

Server

Bundox Bocce
01.2022 - 01.2023
  • Food and beverage service to large groups of people in a fast pace environment.
  • Worked with POS system to place orders, managed bills, etc.
  • Food Handlers Card Certification
  • Utilized communication to explain bocce ball. Interacted with guests to create an inviting and fun experience.
  • Curated new games and exciting ideas for the restaurant.

Lead Hostess

Gordon Ramsey Hells Kitchen
11.2019 - 01.2022
  • Organized seating/server sections. Took phone reservations and online reservations.
  • Opened the establishment with owners and managment.
  • Took to-go orders, and delivered to the customers in the hotel room.
  • Trained new hostess staff
  • Supported servers, food runners, and bussers.

Restaurant Hostess

Edgewood Golf Course
07.2018 - 11.2019
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Lake Tahoe Community College
South Lake Tahoe, CA

Diploma -

South Tahoe High
South Lake Tahoe, CA
06.2014

Skills

  • Communication
  • Personable
  • Problem solving
  • Working in high stress environments
  • Organized
  • Time management
  • Outgoing
  • Team player
  • Servsafe Certified

Timeline

VIP Host/Cocktail Server

Roaring 20's Ultra Lounge
01.2023 - 08.2023

Server

Bundox Bocce
01.2022 - 01.2023

Lead Hostess

Gordon Ramsey Hells Kitchen
11.2019 - 01.2022

Restaurant Hostess

Edgewood Golf Course
07.2018 - 11.2019

Lake Tahoe Community College

Diploma -

South Tahoe High

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Brittany Hubberts