Compassionate and detail-oriented social services professional with over 8 years of experience in client advocacy, crisis intervention, case management, and compliance reporting. Adept at maintaining accurate records, environments.
Overview
10
10
years of professional experience
Work History
Compliance Specialist
Bay Area Turning Point
06.2024 - Current
Implemented record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
Prepare and submit monthly, quarterly, semi annual, and annual grant reports.
Secure and maintain clients files in an organized and secure fashion.
Resident Advocate
Bay Area Turning Point
02.2023 - 06.2024
Assisted in the development of life skills workshops, empowering residents to achieve self-sufficiency and independence.
Supported successful transitions out of the program by connecting residents with appropriate community resources and services.
Delivered crisis intervention support to shelter resident's and hotline callers.
Completed intake documentation within 24 hours of shelter entry.
Ensured the safety and well-being of residents and facility during assigned shift.
Human Services Technician
Child Protective Services
01.2020 - 02.2023
Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
Transported children and clients to appointments per caseworker or supervisor request.
Supervised parent-child visits and documented all interactions and observations in CAPPS.
Provided overnight supervision for at-risk children at CPS facilities or during hospital admissions.
Performed various administrative duties to support casework process.
Financial Case Manager
Salvation Army Adult Rehabilitation Center
01.2019 - 01.2020
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Scheduled appointments and provided emergency financial assistance for rent, utilities, and medical bills.
Connected clients with social work services and community resources tailored to family needs.
MAT Brand Ambassador
Monster Energy
04.2015 - 05.2019
Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Promoted brand engagement and product sampling at events.
Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.