Summary
Overview
Work History
Education
Skills
Qualifications - Professional Strengths
References
Timeline
Generic

Brittany Hughes

Byram,MS

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Seeking opportunities to expand skills while facilitating company growth.

Overview

17
17
years of professional experience

Work History

Seasonal Pre-Loader

United Parcel Services
Ridgeland, MS
11.2023 - 01.2024
  • Load and unload packages from UPS delivery trucks in a timely and efficient manner
  • Scan each package to verify its contents and ensure proper tracking
  • Sort packages into designated sections based on delivery routes or destinations
  • Identify and resolve any discrepancies, such as damaged or missing packages
  • Communicate effectively with team members and supervisors to ensure smooth operations and customer satisfaction
  • Follow all established safety protocols to prevent workplace injuries
  • Maintain a clean and organized work area

Administrative Assistant

Comcast Effectv
Ridgeland, MS
09.2017 - 12.2023
  • Provide Knowledge of office management systems and procedures
  • Organize and schedule in-person and virtual meetings, conference calls, and appointments for all managers
  • Work on Trade Documents and add them to docusign
  • Maintain contact lists
  • Pull and Mail/Email Invoices
  • Insert and Mail Client Checks to the company Lockbox
  • Upload Commercial Scheduling and Ad Copy Reports into AdDelivery Systems
  • Produce and distribute correspondence memos, faxes, and letters
  • Book travel arrangements for self, Account Managers, General Manager, and Director
  • Submit and reconcile expense reports
  • Provide general support to visitors and clients
  • Help Campaign Managers to upload commercial spots
  • Research and create presentations for different groups
  • Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
  • Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
  • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Campaign Manager

Comcast Spotlight
Jackson, MS
06.2017 - 09.2017
  • Plans daily activities and assigns tasks, ensuring all tasks are carried out according to proper policies and procedures and are in accordance with the overall functional strategy
  • Creates and maintains financial reports including revenue, forecasting and budget reports
  • Facilitates sales materials and resources needs
  • Coordinates the distribution of sales materials and resources
  • Works closely with assigned advertising sales teams to understand and track schedules for major initiatives and advertising campaigns
  • Monitors adherence to master advertising production schedule
  • Monitors inventory and recommends strategy for optimum use of available inventory
  • Interfaces with Ad Sales and other departments to coordinate ad packages, sponsorships, and ad options being offered
  • Creates work performance standards
  • Remains available to Advertising Sales Team and resolves operational questions and issues
  • Implements operational policies and procedures
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s), and overtime as necessary
  • Other duties and responsibilities as assigned.

Admin Assistant VI

Mississippi Department of Health WIC
Ridgeland, MS
11.2015 - 06.2017
  • Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Designed electronic file systems and maintain documents and records
  • Manage the calendar for daily schedules
  • Manage and schedule travel, vehicle rentals, and hotel accommodations
  • Maintain the daily mail
  • Data entry for sales and orders
  • Open and Assist with data entry for surveys as they come into the office
  • Performs special projects
  • Drafted meeting agendas, supplied advanced materials/food, and executed follow up for individual and team meetings
  • Assist with other duties as assigned
  • Purchase supplies and materials for company.

Customer Service Representative II

Centene
Jackson, MS
10.2015 - 11.2015
  • Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits, and authorization status matters
  • Aid members and/or providers regarding website registration and navigation
  • Educate members and/or providers on health plan initiatives
  • Provide first call resolution working with appropriate internal/external resources and ensure closure of all inquiries
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of follow-up in a timely manner
  • Research and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustment
  • Identify trends related to member and/or provider inquiries that may lead to policy or process improvements that support excellent customer service and impact quality and performance standards
  • Work with other departments on cross-functional tasks and projects
  • Maintain performance and quality standards based on established call center metrics including turn-around times.

Customer Service Representative I (Temp for Centene)

HealthCare Support Staffing
South Florida, FL
02.2015 - 10.2015
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Aid members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow-up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement, and call reduction.

Customer Service Supervisor

Universal Healthcare
Ridgeland, MS
09.2014 - 02.2015
  • Administered all aspects of the Universal Healthcare Call Center to ensure compliance with the company’s contract provisions related to the proper handling and timely processing of incoming telephone calls and correspondence
  • Utilized Workforce Management tools to ensure schedule adherence of staff for daily phone coverage
  • Reviewed individual production, work quality, performance management, and initiating corrective action as needed
  • Maintained attendance sheets and preparing weekly payroll input and monitored staff's adherence to schedule
  • Reviewed calls for trends, ensuring teammate provided exceptional service and followed policies, procedures, and regulatory compliance
  • Provided verbal and written feedback
  • Met or exceeded KPIs such as AHT, sales, client surveys, internal quality monitoring, and adherence through weekly development.

Customer Account Executive (Technical Support)

Comcast Cable Advanced Solutions Center
Madison, MS
10.2008 - 09.2014
  • Ensure high-quality customer service
  • Testing and checking for bugs for system programs
  • Maintain follow-up with customer recommending services
  • Seek self-devised strategies to disarm irate customers
  • Provide customer care, solutions, and troubleshooting networks
  • Configure and Install Software on PC’s
  • Educate customers on products and equipment
  • Ensure timely delivery of services
  • Take Payments for services
  • Sell Services/Package upgrades.

Executive Assistant

Kipper-Rochee’ Auto Sales
Brandon, MS
02.2007 - 07.2008
  • Responsible for dealing with customer relevant queries, complaints, and request for information on products and services
  • Prepared daily, weekly, and monthly statistical reports
  • Handled the tasks of preparing customer correspondence and updating customer files
  • Create invoices for business affairs
  • Confirmed customer understanding of the solution and provided extra customer education as required
  • Take payments and properly update the customer’s account in the system
  • Handled the responsibilities of designing activities to improve business performance and customer satisfaction.

Customer Service

Wal-Mart
Pearl, MS
12.2006 - 01.2008
  • Assisted customers with merchandise returns
  • Processed customer payments and forwarded to the proper destination
  • Assisted with customer phone inquiries.

Education

High School Diploma -

Artesia High School
Lakewood, CA

Skills

  • Office Administration
  • Database Management
  • Expense Reporting
  • Invoice Processing
  • Travel Coordination
  • Data Entry
  • Report Writing
  • Reception Oversight
  • Spreadsheet Management
  • Meeting Planning
  • Check Processing
  • Scheduling
  • Filing
  • Information Security
  • Mail Handling
  • Calendar Management
  • Clerical Support
  • Relationship Building
  • Microsoft Word
  • Calendaring
  • Project Planning
  • Microsoft Excel
  • Business Administration
  • Microsoft
  • OSHA Compliance
  • Spreadsheets
  • Computer Skills
  • Patient Scheduling
  • Microsoft PowerPoint
  • Travel Administration
  • Training and Coaching
  • Scheduling and Calendar Management
  • Social Media Management
  • Human Resources Management (HRM)
  • Travel Planning
  • Client Relations
  • Inventory Supplies
  • Business Development
  • Staff Management
  • Schedule Development
  • Project Management
  • Employee Motivation
  • Goal-Oriented
  • Process Monitoring and Improvement
  • Training and Mentoring
  • Staff Development

Qualifications - Professional Strengths

  • Possess over ten years of experience in customer service
  • Possess excellent listening and responding skills
  • Ability to handle multiple tasks and solve customer queries efficiently
  • Excellent administrative and organizational skills
  • Ability to maintain basic knowledge of products, procedures, and other important issues
  • Highly initiative to manage a busy workload without close supervision
  • Ability to build and maintain good relationship with people

References

  • Krystal Knight, 601-760-4691
  • Lakely Ryals, 601-713-9955
  • Sham Williams, 601-260-1326
  • Fiona Brazilio, 516-506-3360

Timeline

Seasonal Pre-Loader

United Parcel Services
11.2023 - 01.2024

Administrative Assistant

Comcast Effectv
09.2017 - 12.2023

Campaign Manager

Comcast Spotlight
06.2017 - 09.2017

Admin Assistant VI

Mississippi Department of Health WIC
11.2015 - 06.2017

Customer Service Representative II

Centene
10.2015 - 11.2015

Customer Service Representative I (Temp for Centene)

HealthCare Support Staffing
02.2015 - 10.2015

Customer Service Supervisor

Universal Healthcare
09.2014 - 02.2015

Customer Account Executive (Technical Support)

Comcast Cable Advanced Solutions Center
10.2008 - 09.2014

Executive Assistant

Kipper-Rochee’ Auto Sales
02.2007 - 07.2008

Customer Service

Wal-Mart
12.2006 - 01.2008

High School Diploma -

Artesia High School

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