Brittany Huss
Glendale,AZ
Summary
Hardworking, dedicated employee with ten years experience working directly in the customer service field. I am seeking a position that offers different challenges building and growing relationships with customers in order to support the company with sales goals and objectives. I am a good communicator with verbal and written skills including empathy and listening skills in order to provide support for customers.
Overview
10
10
years of professional experience
Work History
Operations Management Specialist
TSMC
06.2022 - 03.2023
- Initiated and implemented continuous process improvements relating to safety, quality, and the efficiency of daily warehouse operations and logistics.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Created initial safety and new employee training materials and tracked skill development.
- Certified forklift trainer for the department.
- Tracked and analyzed reports to determine needed improvements.
Operations Manager
POOLCORP
06.2014 - 06.2022
- Reviewed sales reports to find out which customers need more focus alongside the sales representatives
- Controlled stock outs and performed cycle counts to prevent inventory shrink
- Established customer relationships to generate more business and maintain store profitability
- Empowered employees with conflict resolution skills to increase customer retention.
Sales/Manager in Training Program
POOLCORP
06.2013 - 06.2014
- Training included topics in sales, financials, and operations management
- Learned management viewpoints and company policies and procedures that affect each phase of business as well as strong leadership skills
- Learned how to support sales staff in meeting sales objectives and how to make successful sales in a wholesale environment
- Experience in cold calls to perspective clients
- Identified and negotiated strategic relationships with current customers as well as developing new business relationships.
Education
Bachelor's Degree - Psychology and Spanish
Wagner College
Staten Island, NY05.2013
Skills
- Integrity
- Persistence
- Follow up
- Positive attitude
- Self-motivation
- Problem solver
- Time management
- Microsoft Word/Powerpoint/Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Management Specialist
TSMC
06.2022 - 03.2023
Operations Manager
POOLCORP
06.2014 - 06.2022
Sales/Manager in Training Program
POOLCORP
06.2013 - 06.2014
Bachelor's Degree - Psychology and Spanish
Wagner College
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