Brittany Hyatt
Summary
Talented Owner with excellent marketing, customer service, and facility oversight skills with years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
9
9
years of professional experience
Work History
Owner
Brittarot LLC
11.2020 - Current
- Grew a high demand service that has went viral multiple times on social media.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
911 Emergency Dispatcher & Call Taker
Kansas City Missouri Police Department
11.2017 - 11.2020
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Provided on-the-job training and coaching to develop new dispatchers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Front Desk Receptionist
Hyatt Hotels Corp
05.2015 - 10.2017
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Kearney High School
Kearney, MO05.2016
Skills
- Business Management
- Administrative Oversight
- Customer Service
- Project Management
- Human Resource Management
- Sales management
- Customer Relations
- Consulting
- Business Planning
- Marketing
- Employee Training
- Bookkeeping
Timeline
Owner
Brittarot LLC
11.2020 - Current
911 Emergency Dispatcher & Call Taker
Kansas City Missouri Police Department
11.2017 - 11.2020
Front Desk Receptionist
Hyatt Hotels Corp
05.2015 - 10.2017
High School Diploma -
Kearney High School
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