Brittany Iles
Seneca Falls,NY
Summary
Motivated professional with a strong work ethic and exceptional interpersonal skills. Proven ability to master new skills quickly and work effectively without supervision. Experienced in customer service, multitasking, and time management, consistently delivering positive experiences. Committed to contributing to organizational growth through adaptability and effective practices.
Overview
9
9
years of professional experience
Work History
Quality Technician
Nucor
Auburn, New York
11.2024 - Current
- Conducted audits to ISO 9001 standard, maintaining compliance and certifications.
- Collected and tested samples from 600K and 200K machines, confirming conformity with ASTM and internal standards.
- Investigated customer complaints to identify root causes and recommend corrective actions, enhancing product reliability.
- Analyzed quality trends to enhance customer satisfaction and minimize repeat issues.
- Collaborated with cross-functional teams to address product and service defects.
- Documented findings to uphold internal quality standards and facilitate compliance audits.
- Managed budget and ordered supplies for quality department operations.
- Printed tags and labels for customer bundles, ensuring accurate identification.
Quality Assurance
Tessy Plastics
Elbridge, NY
08.2020 - 11.2024
- Executed precise inspection measurements using CMMs and SmartScopes to ensure product quality.
- Evaluated inspection results and documented defects, ensuring compliance with quality standards.
- Conducted visual and dimensional inspections throughout development stages to uphold Tessy and customer standards.
- Collaborated with mold technicians, automation specialists, and engineers to resolve quality concerns.
- Reported quality assurance updates to management, facilitating informed decision-making.
- Maintained comprehensive documentation practices in accordance with FDA regulations.
- Documented batch record information to ensure traceability and compliance.
- Trained and mentored team members on current QA processes and best practices.
Mentor
Monogram Appetizers
Plover, WI
01.2017 - 06.2017
- Facilitated training sessions for new team members to enhance onboarding experience.
- Conducted individualized training to improve skills.
- Taught OSHA regulations and proper PPE guidelines.
- Defined roles and responsibilities to improve team clarity and collaboration.
- Provided facility tours and inductions for supervisors to familiarize them with operations.
- Established friendly atmosphere to enhance visitor experience.
Education
General -
Dickson County High School
Dickson, TN05-2013
Skills
- Quality assurance training
- ISO auditing
- Quality control documentation
- Statistical analysis
- SPC certification
- Microsoft Office Suite
- Cross-functional collaboration
- Detail orientation
- Time management
- Reliability and punctuality
- Strong work ethic
- Self-motivation
- Communication skills
- Interpersonal skills
Timeline
Quality Technician
Nucor
11.2024 - Current
Quality Assurance
Tessy Plastics
08.2020 - 11.2024
Mentor
Monogram Appetizers
01.2017 - 06.2017
General -
Dickson County High School