Brittany Ingram
Medical Biller
Lewisville,TX
Summary
Accomplished Owner offering 10 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
10
10
years of professional experience
Work History
Owner, Billing and Credentialing Specialist
Independent Billing Solutions, LLC
Dallas , TX
07.2014 - Current
- Resolved complex billing issues in a timely manner.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Documented all communications with insurers, both verbal and written.
- Developed and implemented billing procedures to ensure accurate and timely payment of claims.
- Developed or analyzed information to assess current or future financial status of firms.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Provided training on medical coding concepts and best practices to new staff members.
- Reconciled discrepancies between payment postings and invoices received from providers.
- Identified areas where workflow could be improved through automation or other methods.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Prepared and submitted daily, weekly, and monthly reports on billing activities.
- Reviewed claims for coding accuracy.
- Processed credit card payments from patients online or over the phone.
- Assisted patients with questions regarding their bills and payments due.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Maintained an organized filing system for all documents related to medical billings and collections.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Coordinated preparation of external audit materials and external financial reporting.
- Ensured compliance with HIPAA regulations related to confidentiality of health care information.
- Monitored aging reports to identify unpaid or overdue accounts receivable balances.
- Initiated appeals process when necessary to resolve denied claims or incorrect reimbursements from insurers.
- Performed data entry for patient information into the medical billing system.
- Reviewed patient accounts for accuracy and completeness of insurance information.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Completed and submitted appeals for denied claims.
- Input details into accounts and tracked payments.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Worked closely with other departments such as accounting and customer service to ensure accurate processing of claims and payments.
- Generated patient statements for unpaid balances due after insurance payments were applied.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
- Verified insurance coverage eligibility with insurance companies.
- Conducted follow-up calls to insurers to ensure prompt payment of claims submitted by physicians and providers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Submitted appeals using provider portals and phone communication.
- Maintained up-to-date knowledge of coding systems such as ICD 10 and CPT codes used in medical billing processes.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Modified existing software systems to enhance performance and add new features.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Business
The University of Texas At Arlington
Arlington, TX05-2013
Skills
- Regulatory Compliance
- Business Management
- Administrative Oversight
- Labor Relations
- Marketing Tactics
- Employee Development
- Consulting
- Hiring and Staffing
- Program Creation and Implementation
- Profit and Loss Analysis
- Business Administration
- Financial Management
- Cash Flow Optimization
- Client Service
- Contract Management
- Contract Negotiation Expertise
References
References available upon request.
Timeline
Owner, Billing and Credentialing Specialist
Independent Billing Solutions, LLC
07.2014 - Current
Bachelor of Arts - Business
The University of Texas At Arlington
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