Shawn Irby
Fort Worth,TX
Summary
Career driven and skilled within the aviation and transportation industry. Experience transporting and maintaining various industries including but not limited to Oil Field, Hvac, aviation and Car hauling. Strong communication skills and ability to work with and support the team. Well organized and proven record of reliability, on time performance, defensive driving and safety. Detail oriented, and strong ability to multi-task with great deescalation and coaching tactics. Skilled at keeping missiles and munitions properly maintained for reliable operation. Highly trained and diligent in following exact procedures.
Overview
6
6
years of professional experience
Work History
Material Coordinator/Aviation Driver
Airborne Technical Advantage Company
Haslet, TX
10.2022 - Current
- Prepared materials specifications in line with current standards and client-specific requests.
- Collaborated with project managers to assess schedules and materials requirements in order to support operational needs.
- Helped quality assurance team track important data for products and logistical needs.
- Managed movement of materials and product through production.
- Used daily system logs to document production information, discussing issues with management.
- Provided technical assistance and information to staff regarding planning program areas and ordinances.
- Performed maintenance services such as lubricating components.
- Requested aviation parts and supplies before scheduled repairs to meet inventory needs.
- Lifted and loaded materials into machines for blasting preparation.
- Drove trucks to transport explosives and blasting equipment to blasting sites.
- Prepared inventory for shipment by attaching tags and labels.
- Identified opportunities to reduce cost and improve productivity.
CDL Transportation Driver/Customer Service Representative
American Metals Corporation
Dallas, TX
03.2021 - 10.2022
- Verified contents daily inventory loads against Bills of Lading.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Completed daily pre-trip inspection checklist before first delivery.
- Obtained and maintained proper delivery authorization and pickup documentation.
- Lifted freight and other objects of various shapes, sizes and weights.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 15%.
- Presented customers with bills and receipts and collected funds for goods delivered.
- Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
- Monitored repair work and inspected post-repair vehicles to verify proper quality and compliance with requirements.
- Reviewed vehicle logs and driver records to assess potential risks and verify compliance with company policies.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met service team sales targets and call handling quotas consistently.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Received, sent and edited emails through Microsoft Outlook.
- Used Excel PivotTables to count, total or average data stored in one large spreadsheet.
- Formatted documents with Microsoft products to follow specific corporate style guides.
- Trained in-house users on advanced functionality of Excel and Microsoft Word.
CDL Car Hauling Driver
Carmax
Irving, TX
07.2018 - 02.2021
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Maintained Mileage records, time cards and vehicle inspection records
- Provide excellent customer service
- 100% on time deliveries
- Stacked and transported different Makes and Models of vehicles and transported them to the proper location.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Communicated with floor managers to determine merchandise placement.
- Forecasted manpower requirements based on daily workload and company targets.
- Updated daily logs with information such as mileage, damages and customer concerns.
- Planned destinations and mapped out routes to ensure on-time deliveries.
Education
Continental Truck Driver School
2018
High School Diploma -
H. L. Bourgeois High School
2010
Skills
- Checking loads
- Data evaluation
- Maintenance & Repair
- Managing schedules
- Account Analyst
- Expertise in freight
- Tool knowledge
- Problem-solving abilities
- Quality control
- Aviation Tools
- Microsoft Office expertise
- Customer relations
- Heavy Hauling
- Pre-Trip Experience
- Performing inspections
- Maintaining delivery logs
- Solving customer concerns
- Securing materials
- Heavy industrial equipment
- Shipment consolidations planning
- Scheduling
- Map reading and navigation skills
- Manufacturing and warehouse procedures
- Customer service-oriented
- Deadline-driven
- Microsoft Office
- Computer Skills
- Product placements
- Merchandising plan development
- Tool expertise- Vertical lift, assembly line
- PPE use
- Comparing products
- De-escalating conflicts
- Equipment audits
- Training & Development
- Aircraft Recovery
- Troubleshooting Skills
- Inspections Proficiency
Licenses
- CDL: Class A
- Valid Medical Examiner's Certificate
Timeline
Material Coordinator/Aviation Driver
Airborne Technical Advantage Company
10.2022 - Current
CDL Transportation Driver/Customer Service Representative
American Metals Corporation
03.2021 - 10.2022
CDL Car Hauling Driver
Carmax
07.2018 - 02.2021
Continental Truck Driver School
High School Diploma -
H. L. Bourgeois High School
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