Brittany Isome
Automotive Service
Newnan,GA
Summary
Dynamic Service Advisor at Caliber Collision with a strong work ethic and excellent communication skills. Enhanced customer satisfaction by implementing effective training processes and resolving inquiries swiftly. Proven ability to increase team productivity through collaboration and operational best practices, ensuring high standards of service and quality control.
Hardworking employee enthusiastic about learning Automotive Repair field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
09.2017 - 07.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Northgate High School
NewnanSkills
- Bill preparation
- Vehicle assessment
- Team collaboration
- Excellent communication
- Data entry
- Complaint resolution
- Point-of-sale system
- Computer skills
- Repair quality inspections
- Quality inspection
- Cost estimation
- Strong work ethic
- Quality control
- Attention to detail
- Listening skills
- Data processing
- Service order flow
- Documentation and reporting
- Customer service
Certification
- Platinum, I-CAR Certified - 2017-current
Timeline
Service Advisor
Caliber Collision
09.2017 - 07.2025
High School Diploma -
Northgate High School
i-Car Platinum Certified
I‑CAR’s Platinum™ recognition program provides ongoing, relevant training for technicians to gain and maintain knowledge for their role. With many new vehicle introductions or redesigns planned for the next few years, technicians can feel good knowing they are keeping up with the latest vehicle technology.
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