Brittany Jackson
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Care Giver
L&L Independent Living Care
01.2014 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Lead Floor Technician
Ordnance Road Detention Center
08.2022 - 09.2023
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Quietly waxed, buffed and vacuumed floors.
- Cleared trash and debris from over 10 rooms and office areas regularly.
Package Handler
Amazon
04.2021 - 08.2021
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Stored and secured packages in designated areas to prevent damage and theft.
Dental Receptionist
Dental Smiles
04.2011 - 01.2014
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Manager
Villa Pizza
01.2007 - 04.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Auntie Anne's Pretzels
03.2008 - 02.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
Medical Assistant
Aurora Womens Health
08.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
High School Diploma - General Studies
New Spiritual Foundation Christian Academy
Baltimore Maryland 04.2010
Skills
- Multitasking and Organization
- Problem-Solving
- Verbal and Written Communication Skills
- Respectful and Compassionate
- Dependable and Responsible
Timeline
Medical Assistant
Aurora Womens Health
08.2023 - Current
Lead Floor Technician
Ordnance Road Detention Center
08.2022 - 09.2023
Package Handler
Amazon
04.2021 - 08.2021
Care Giver
L&L Independent Living Care
01.2014 - Current
Dental Receptionist
Dental Smiles
04.2011 - 01.2014
Manager
Auntie Anne's Pretzels
03.2008 - 02.2011
Manager
Villa Pizza
01.2007 - 04.2011
High School Diploma - General Studies
New Spiritual Foundation Christian Academy
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