Brittany James
Alexandria,VA
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion. Experienced Office Management and Administration Professional with 6 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Senior Facilities Operations Specialist
Interos
03.2022 - Current
- Improved operational efficiency by streamlining processes and implementing new systems.
- Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
- Managed the company's procurement system, and shepherded the purchase order process from creation to completion.
- Spearheaded, special projects as needed including coordinating events and ordering employee gifts. Sourcing and overseeing contracts and service providers for functions such as catering, cleaning, parking, security, and technology.
- Served as an interim Executive Assistant to CEO as needed.
Office Manager
Diligent Corporation
03.2019 - 03.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed detailed plans based on broad guidance and direction.
Tenant Services Coordinator
Lincoln Property
01.2017 - 03.2019
- Enhanced tenant satisfaction by addressing and resolving service requests promptly and efficiently.
- Streamlined communication between property management, maintenance staff, and tenants for seamless service delivery.
- Reduced tenant turnover with consistent attention to detail in lease administration and renewal processes.
- Coordinated move-in and move-out procedures, ensuring smooth transitions for both tenants and property management.
- Maintained accurate records of all tenant interactions, leading to improved follow-up on outstanding issues.
- Assisted in the development of community events, fostering a sense of belonging among residents.
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
- Contributed to property marketing efforts by conducting tours for prospective tenants and highlighting unique amenities available at the community.
- Managed vendor relationships to ensure timely completion of projects within budget constraints while maintaining high-quality standards.
- Participated in regular safety inspections to identify potential hazards and ensure a safe living environment for all residents.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Created Lease abstracts for new Tenants.
- Entered invoices into the system, and sent out checks.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
Business and Training Specialist
Old Navy
01.2015 - 01.2017
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Responsible for the screening, interviewing, hiring and training of new staff.
- Planned and executed all in-store events.
- Performed Manager on Duty functions including but not limited to: opening and closing of the store, ensuring sales goals are being met, delegating tasks to staff as necessary, addressed concerns that impacted stores schedules, staffing needs, or general welfare.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Washington Liberty Highschool
Arlington,VA06.2008
Skills
- Project Management
- Complex Problem-Solving
- Contract Management
- Policy Implementation
- Verbal and Written Communication
- Organizational Skills
- Process Improvement
- Attention to Detail
- Compliance Monitoring
- Scheduling and Calendar Management
- Event Coordination
- Excellent Multi-Tasking Ability
Timeline
Senior Facilities Operations Specialist
Interos
03.2022 - Current
Office Manager
Diligent Corporation
03.2019 - 03.2022
Tenant Services Coordinator
Lincoln Property
01.2017 - 03.2019
Business and Training Specialist
Old Navy
01.2015 - 01.2017
High School Diploma -
Washington Liberty Highschool
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