Brittany Jamison
Raleigh,NC
Summary
Customer service representative with 8 years of experience providing professional service and attention to customers, plus a proven track record of providing quick and friendly assistance. Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions Proven track record of multitasking, attentiveness and courtesy Customer Service Representative able to resolve customer concerns and problems quickly and efficiently. Professional Call Center Representative with 8 years of experience providing information to customers, assisting them in troubleshooting problems, and resolving their concerns Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns. I am also a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Hearing Unlimited
Pittsburgh, PA
11.2023 - Current
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Reviewed insurance claims forms prior to submission ensuring accuracy of information provided.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Greeted customers in a friendly, professional manner on the phone.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Initiated outbound calls to prospective clients using scripts.
Senior Technical Support Engineer
Apple
Pittsburgh, PA
08.2020 - 11.2023
- Educating clients on new product capabilities
- Providing performance metrics and trend reports to management, aiding in overall operations
- Supporting the technical needs of clients with an average of 50 calls per day
- Developed and maintained customer relationships by providing superior customer service.
- Maintained knowledge base articles containing solutions for common technical issues encountered by users.
- Monitored system performance metrics and identified potential areas of improvement.
- Diagnosed complex technical issues by performing root cause analysis utilizing available resources such as log files or application traces.
- Handle customer inquiries, answer questions, and resolve problems in a timely manner.
Customer Service Representative
Electrolux
Augusta, GA
05.2020 - 08.2020
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
Front End Manager
Sprouts Farmers Market
Augusta, GA
05.2019 - 05.2020
- Managed a team of 8 employees and trained them in a variety of merchandising and organizational functions
- Handled in-line customers in a polite, courteous, and efficient manner
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Maintained a professional demeanor and demonstrated a willingness to help customers.
- Greeted customers and provided excellent customer service.
- Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
- Addressed customer complaints promptly while remaining professional in challenging situations.
Floor Supervisor
Teleperformance Call Center
Augusta, GA
03.2018 - 05.2019
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Maintained a positive work environment by enforcing company policies on dress code, grooming standards, and conduct
- Assisted in the training of new employees
- Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
- Handled customer complaints, including a call volume of 20 per day.
Sales Associate
Belk
Evans, GA
08.2017 - 04.2018
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Maintained an average of $200 in client sales each month
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Education
Diploma -
Evans High School
Evans, GA05.2016
Some College -
Augusta Technical College
Augusta, GASkills
- Customer service
- Communication skills
- Time management
- English
- Leadership
- Cash handling
- Computer literacy
- Typing
- Writing skills
- Computer skills
- Professional Services
- Software troubleshooting
- Operating systems
- Microsoft word
- Mac OS
- IOS
- Patience
- Problem solving
- Adaptability
- Empathy
- Active listening
- Teamwork
- Office Administration
- Patient Care Coordination
- Appointment Scheduling
- Organizational standards
- Patient Flow Management
- HIPAA Compliance
- Relationship Building
- Organizational Skills
- Healthcare knowledge
- Verbal and written communication
Timeline
Patient Care Coordinator
Hearing Unlimited
11.2023 - Current
Senior Technical Support Engineer
Apple
08.2020 - 11.2023
Customer Service Representative
Electrolux
05.2020 - 08.2020
Front End Manager
Sprouts Farmers Market
05.2019 - 05.2020
Floor Supervisor
Teleperformance Call Center
03.2018 - 05.2019
Sales Associate
Belk
08.2017 - 04.2018
Diploma -
Evans High School
Some College -
Augusta Technical College
Similar Profiles
Susan SchmitSusan Schmit
Client Experience Specialist at Lifestyle Hearing Corp; Collier Hearing; Hear USAClient Experience Specialist at Lifestyle Hearing Corp; Collier Hearing; Hear USA
Rachel RodriguezRachel Rodriguez
Audio Technician at Garrett Hearing Aid Ctr / Northland Hearing CenterAudio Technician at Garrett Hearing Aid Ctr / Northland Hearing Center
Sheree HillSheree Hill
Sales Operations Manager at MLM Hearing Group Dba Wolverine Hearing/BeltoneSales Operations Manager at MLM Hearing Group Dba Wolverine Hearing/Beltone
Tomera MillerTomera Miller
Server at Rockytop CateringServer at Rockytop Catering
Rashad IngramRashad Ingram
IT Support Specialist at Fidelity InvestmentsIT Support Specialist at Fidelity Investments