Summary
Overview
Work History
Skills
Timeline
Generic

Brittany January

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

HCV Administrative Assistant

Harris County Housing Authority
Houston, TX
07.2022 - 08.2024
  • Communicate with landlords to obtain new contracts in a timely manner.
  • Confirm move in dates with landlords and clients.
  • Scan files to holding folders
  • Provide clients with information concerning other available sources of assistance
  • Assist with preparation for mass Portability intake briefings as needed by Portability Team Lead
  • Monitor Portability e‐mails and forward to appropriate staff
  • Provide data entry for HCV Portability
  • Print Portability packets received from other Housing Authorities and follow all processes and procedures
  • Create new portability intake folders with labels and organize accordingly as new portability requests are received
  • Ensure HCV Portability area has adequate stock of office supplies available at all times
  • Assist with sending out HCV Portability Move Outs from the portability email when instructed
  • Assist in support with the status of pending portability intake files that are nearing expiration date of voucher and help send out any notices as instructed
  • Return phone messages and answer incoming calls for general inquiries regarding HCHA HCV portability
  • Perform all other duties as assigned

Customer Service Representative

Harris County Housing Authority
Houston, TX
05.2021 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Referred unresolved customer grievances to designated departments for further investigation.

Service Partner

Central Market HEB
Houston, TX
03.2017 - 05.2021
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Verified that all coupons were valid prior to processing them into the system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Offered customers carry-out service at completion of transaction.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Skills

  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Scheduling
  • Account Updating
  • Data Entry
  • Complaint Resolution
  • Paperwork Processing
  • Call Center Operations
  • Creative Problem Solving
  • Customer Relations
  • Clerical Support
  • Conflict Resolution
  • Multi-Task Management
  • 10-Key
  • Customer Service
  • Executive Management Support
  • Project Management Abilities
  • Positive and Professional
  • Filing
  • Problem-Solving Abilities
  • Business Development Understanding
  • Professional Telephone Demeanor
  • Problem Resolution
  • Research
  • Quality Control
  • Reading Comprehension
  • Coordination
  • Proofreading
  • Typing 40 WPM
  • Administrative Support
  • Computer Proficiency
  • Documentation
  • Microsoft PowerPoint
  • Active Listening
  • Critical Thinking
  • Data Evaluation
  • Adaptive Team Player
  • Grammar
  • Prioritization
  • Document Control
  • Typing Proficiency
  • Microsoft Excel

Timeline

HCV Administrative Assistant

Harris County Housing Authority
07.2022 - 08.2024

Customer Service Representative

Harris County Housing Authority
05.2021 - 07.2022

Service Partner

Central Market HEB
03.2017 - 05.2021

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Brittany January