Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Jaramillo

Hopkinsville ,KY

Summary

Adept at operational management and mentoring, I significantly enhanced customer satisfaction and streamlined inventory processes at Harbor Freight. My expertise in multitasking and problem-solving, combined with a proven track record in improving efficiency and team development, positions me as a valuable asset to any team.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Retail Logistics Manager

Harbor Freight
03.2019 - 11.2024
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
  • Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Restaurant Hostess

Buffalo Wild Wings
08.2015 - 02.2017
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Brick Oven Pizza Co.
05.2012 - 03.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Retail Sales Associate

Kmart, Sears Holding
10.2011 - 05.2012
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Server

Nihon Express
09.2007 - 09.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Education

High School Diploma -

Auburn High School
Auburn
05-2008

Skills

  • Operational management
  • Shipping and receiving operations
  • Mentoring and training
  • Safety standards
  • Loading and unloading
  • Problem-solving abilities
  • Multitasking
  • Time management abilities

Certification

  • Forklift Certification

Timeline

Retail Logistics Manager

Harbor Freight
03.2019 - 11.2024

Restaurant Hostess

Buffalo Wild Wings
08.2015 - 02.2017

Server

Brick Oven Pizza Co.
05.2012 - 03.2013

Retail Sales Associate

Kmart, Sears Holding
10.2011 - 05.2012

Server

Nihon Express
09.2007 - 09.2011

High School Diploma -

Auburn High School

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Brittany Jaramillo