Brittany Jaramillo
Hopkinsville ,KY
Summary
Adept at operational management and mentoring, I significantly enhanced customer satisfaction and streamlined inventory processes at Harbor Freight. My expertise in multitasking and problem-solving, combined with a proven track record in improving efficiency and team development, positions me as a valuable asset to any team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Logistics Manager
Harbor Freight
2019.03 - 2024.11
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
- Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Restaurant Hostess
Buffalo Wild Wings
2015.08 - 2017.02
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Brick Oven Pizza Co.
2012.05 - 2013.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Retail Sales Associate
Kmart, Sears Holding
2011.10 - 2012.05
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Server
Nihon Express
2007.09 - 2011.09
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Auburn High School
Auburn2008-05
Skills
- Operational management
- Shipping and receiving operations
- Mentoring and training
- Safety standards
- Loading and unloading
- Problem-solving abilities
- Multitasking
- Time management abilities
Certification
- Forklift Certification
Timeline
Retail Logistics Manager
Harbor Freight
2019.03 - 2024.11
Restaurant Hostess
Buffalo Wild Wings
2015.08 - 2017.02
Server
Brick Oven Pizza Co.
2012.05 - 2013.03
Retail Sales Associate
Kmart, Sears Holding
2011.10 - 2012.05
Server
Nihon Express
2007.09 - 2011.09
High School Diploma -
Auburn High School