TALAYNA DEVONSHIRE
Aliquippa,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Documentation Auditor
Mortgage Connect
Coraopolis, PA
09.2023 - Current
- Ensured timely completion of all assigned tasks within set deadlines.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Maintained confidentiality of company information obtained in audit assignments.
- Worked closely with management to discuss external audit results and action plans.
- Conducted audits on internal controls and developed reports on findings.
- Managed completion of planned audits, reviewed records, and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Composed clear and concise audit findings to deliver comprehensive audit reports.
- Monitored transactions for errors and over-payments to produce real-time reporting.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Assisted in preparing audit plans based on established objectives and standards.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Collaborated closely with other team members to develop effective audit plans.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
Housing Counselor
Housing Opportunitie Of Beaver County
Beaver, PA
10.2022 - 09.2023
- Administration and Reporting, Complex Problem Solving, Verbal and Written Communication, Data Collection and Entry, Educated clients on basic real estate procedures to facilitate home buying process
- Data entry; excel
- Counsel clients whose homes are in foreclosure
- Got to court to stop proceedings with foreclosure
- File loss mitigation; option for clients who have received an act 91 notice
- Studied HUD housing rules and regulations
- Educate and assist clients with our first-time homebuyer program
- Assist clients with HEMAP applications to assist with delinquent payments
- Help clients build an action plan to reach their home goals.
- Compiled data from source documents prior to data entry.
- Documented violations and issued documentation such as stop work orders to contractors or owners.
- Met clerical needs by making phone calls, replying to emails and data entry.
- Participated in training programs related to document auditing techniques.
- Created reports summarizing audit findings and recommendations.
- Identified discrepancies in document content and formatting.
- Reviewed documents to ensure accuracy and compliance with applicable laws and regulations.
- Verified data within documents against source information for accuracy.
- Coordinated with external partners as needed to obtain additional documentation or information required for completing an audit.
- Developed comprehensive checklists used in conducting audits of various types of documents.
- Researched issues related to the auditing process as needed.
- Assisted with developing new strategies for improving overall document audit performance.
- Conducted quality control checks on completed audits.
- Analyzed document types for potential process improvements or efficiencies.
- Collaborated with other departments to coordinate activities related to the auditing process.
- Resolved customer complaints related to errors discovered during the course of an audit review.
- Evaluated existing policies, procedures, and processes for effectiveness.
- Organized and maintained records of all audited documents.
- Monitored document processing timelines to ensure timely completion of audits.
- Worked closely with management to discuss external audit results and action plans.
Front Desk Manager
Fairfield Inn & Suites by Marriot
Monaca, PA
10.2020 - 09.2022
- Oversaw cash and credit card payment transactions at the front desk
- Resolved guest complaints promptly and followed-up to verify restored satisfaction
- Mentored new staff on correct procedures, compliance requirements, and performance strategies
- Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues
- Maintained well-stocked and presentable complementary food and beverage station.
Hotel Night Auditor
Fairfield Inn & Suites by Marriot
Pittsburgh, PA
03.2016 - 10.2020
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
- Posted charges, updated accounts, and issued bills to departing guests
- Responded to inquiries and room requests made online, by phone, and via email
- Handled night audit paperwork, verification of daily room occupancy, and hotel revenue reviews
- Audited and balanced cash and credit transactions daily and reset register for the next day's operations
- Ran end-of-day computer functions and closed out reports, submitting details to my Assistant General Manager for review
- Performed balance procedures for hotel accounts and resolved discrepancies
- Enter daily data into excel spreadsheet.
Customer Service Representative
IBEX Global Pittsburgh
Pittsburgh, PA
03.2016 - 12.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Operated cash register
- Managed inventory/Order inventory
- Delegated daily tasks to team members to optimize group productivity
- Made a weekly employee schedule.
HBC Lead
Giant Eagle
Aliquippa, PA
02.2011 - 03.2016
- Handled customer complaints in a professional manner.
- Verified accuracy of pricing labels on merchandise.
- Provided support to other departments when needed.
- Participated in team meetings to discuss sales goals and strategies.
- Assisted in inventory control to ensure accurate stock levels.
Education
High School Diploma -
Aliquippa High School
06.2010
Skills
- Computer Reservations Systems
- Staff Supervision
- Team Leadership
- Scheduling and Coordinating
Timeline
Documentation Auditor
Mortgage Connect
09.2023 - Current
Housing Counselor
Housing Opportunitie Of Beaver County
10.2022 - 09.2023
Front Desk Manager
Fairfield Inn & Suites by Marriot
10.2020 - 09.2022
Hotel Night Auditor
Fairfield Inn & Suites by Marriot
03.2016 - 10.2020
Customer Service Representative
IBEX Global Pittsburgh
03.2016 - 12.2017
HBC Lead
Giant Eagle
02.2011 - 03.2016
High School Diploma -
Aliquippa High School
Similar Profiles
BRITIANY DAYBRITIANY DAY
Mortgage Closer at Mortgage ConnectMortgage Closer at Mortgage Connect
TALAYNA DEVONSHIRETALAYNA DEVONSHIRE
Documentation Auditor at Mortgage ConnectDocumentation Auditor at Mortgage Connect
Ashwini PednekarAshwini Pednekar
Director of People & Culture at MORTGAGE CONNECTDirector of People & Culture at MORTGAGE CONNECT