Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Managed all maintenance requests from tenants in a timely manner.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Processed evictions when necessary in accordance with state laws and procedures.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Monitored market trends to ensure competitive pricing structures for units under management.
Advised owners on potential improvements or investments that could increase the value of their properties.
Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Night Auditor/Front Desk Clerk
La Quinta Inns & Suites
Township of Moon, PA
01.2020 - Current
Front desk, Check guest in, Night audit, Breakfast, Answer phones, Paperwork
Staffing Specialist
People Ready Temp Agency
Monaca, PA
04.2022 - 10.2022
Developed and implemented recruitment strategies to attract qualified job applicants.
Organized, coordinated, and monitored staffing activities to ensure compliance with established policies and procedures.
Conducted interviews with potential employees to assess qualifications, skills, and experience.
Reviewed resumes and applications to determine if candidates met the required criteria for open positions.
Assisted in developing job descriptions and specifications for internal positions.
Provided guidance on career development opportunities to existing staff members.
Maintained accurate records of all staffing related activities in the company database.
Managed onboarding processes for new hires including orientation programs and training sessions.
Monitored employee performance reviews and provided feedback when necessary.
Customer Service Representative
Verizon Wireless - Network Operations Center
Greensboro, NC
03.2018 - 01.2020
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
And helped them pay bills, trouble shoot
Night supervisor
Elderberry Court Nursing Home
Ambridge, PA
01.2012 - 01.2018
Managing staff, overseeing patient care and ensuring adherence to established policies and procedures
She is charged with assigning staff and monitoring their activities, and with helping to recruit and train new personnel
Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
Maintains office staff by recruiting, selecting, orienting, and training employees
Handling phone calls inbound and out using Microsoft word and excel, PowerPoint
Monitors patient condition by observing physical and mental condition, intake and output, and exercise
Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands also give medications when needed.
Production Assembler
Anchor Hocking
Monaca, PA
10.2010 - 12.2013
Starts assembly and production machinery at beginning of shift
Monitors equipment to ensure that products are being assembled properly
Makes sure that workstation is clean and free of hazardous materials
Addresses problems with production equipment and machinery and fixes them as needed
Cleans equipment
Assembles product parts by hand
Uses power tools to solder, weld, drill, and attach parts
Observes and removes faulty product parts from assembly line
Inspects assembled products to ensure they are up to quality standards
Affixes labels, company logos, and other exterior details to products
Packs up completed products and prepares them for shipment
Keeps factory floor clean
Unloads, organizes, and stocks shipments
Adheres to all safety guidelines dictating the production and handling of materials in the factory
Ensures that all production deadlines are met
Reports issues or problems with production to immediate supervisor.
Home Health Aide
Visting Angels
Pittsburgh, PA
01.2010 - 01.2012
Monitors patient condition by observing physical and mental condition, intake and output, and exercise
Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands also give medications when needed.
Provided companionship and monitored health condition of clients.
Assisted with personal care activities, such as bathing, dressing and grooming.
Transported clients to doctor appointments and social events.
Housekeeping/front desk
Courtyard Marriott
Pittsburgh, PA
01.2009 - 01.2012
Computers, Answering Phones, billing, Cleaning, Handling cash from customers and debit and credit cards
Inbound phone calls.
Receptionist
STEEL BUILT
Ambridge, PA
01.2007 - 01.2012
Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
Receive record receipts for services
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents
Greeted persons entering establishment, determined nature and purpose of visit, and direct or escort them to specific destinations
Listened to complaints from customers and public
Filed and maintained records
Transmitted information or documents to customers, using computer, mail, or facsimile machine
Scheduled appointments maintained and updated appointment calendars
Analyzed data to determine answers to questions from customers or members of the public
Provided information about establishment such as location of departments or offices, employees within the organization, or services provided.
Nurse Aide
Kateras Kove Nursing Home
Beaver Falls, PA
05.2008 - 07.2011
Provided patient care, including bathing and dressing.
Assisted with transferring patients from bed to wheelchair.
Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
Collected specimens for laboratory testing as requested by the physician.
Assisted with admission paperwork for new patients entering the facility.
Greeted visitors warmly and provided directions when needed.
Participated in team meetings with other healthcare professionals to discuss best practices for patient care.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Responded quickly to emergencies and followed proper safety protocols at all times.
Cashier
McDonald's
Bellevue, PA
01.2003 - 01.2003
Maintain sanitation, health, and safety standards in work areas
Clean food preparation areas, cooking surfaces, and utensils
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
Verify that prepared food meets requirements for quality and quantity
Take food and drink orders and receive payment from customers
Read food order slips or receive verbal instructions as to food required by patron and prepare and cook food according to instructions
Wash, cut, and prepare foods designated for cooking
Measure ingredients required for specific food items being prepared
Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
Cook the exact number of items ordered by each customer, working on several different orders simultaneously
Worked at the drive-thru window.
Cashier
Shop-n-Save
01.2003 - 01.2003
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Greet customers entering establishments
Maintain clean and orderly checkout areas
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Issue trading stamps and redeem food stamps and coupons
Resolve customer complaints
Answer customers' questions and provide information on procedures or policies
Cash checks for customers.
Education
High school -
Rochester Senior High
01.2007
Some College (No Degree) -
Independence University
Skills
Diversity program (Less than 1 year)
Excel (Less than 1 year)
Filing (7 years)
Inbound and outbound (Less than 1 year)
Microsoft excel (Less than 1 year)
Microsoft powerpoint (Less than 1 year)
Microsoft word (7 years)
Powerpoint (7 years)
Word (7 years)
Customer Service
Receptionist
Data Entry
Scheduling
Inventory
Customer Support
Customer Care
Call Center
Babysitting
Home Care
Proofreading
Food Production
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
All computer skills, Inbound and outbound phone calls, Paper filing
Volunteer
Volleyball Team at Rochester High School
Participated in Cultural Diversity Program for Rochester High School and North Hills School District.
Sang in the Second Baptist Church choir in Rochester.
Helped with the youth Mime Team.
Helped schoolmate with deaf parents. Babysat three children for aunt.
Relocation Locations
Pittsburgh, PA
Beaver County, PA
Cranberry Township, PA
Personal Information
Title: Night supervisor
Work Permit: Authorized to work in the US for any employer