Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Jeffers

Las Vegas,NV

Summary

Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Hair Stylist

Salonx Hair Lounge
11.2022 - Current
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Determined appropriate hair treatments based on conditions and textures.
  • Offered professional cuts, color services and extensions to salon customers.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Organized sales area and work station to showcase products and boost sales.
  • Distributed business cards outside of salon to generate new business.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Service Writer

Guadin Ford
05.2022 - 10.2022
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer calls and emails to answer questions about products and services.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Service Consultant

Livermore Ford Lincoln
10.2013 - 09.2019
  • Built long-term relationships with clients through effective selling, dynamic response, proficiency and professionalism
  • Consulted with clients to outline options and obtain permission to proceed with service
  • Responded quickly to customer concerns and complaints, typically within an hour
  • Detailed operations, expected changes and typical duration of service to customers
  • Produced repair and installation orders and updated master schedule with assignments
  • Contributed to business growth by confirming customer satisfaction with service and quality.

Hairstylist

Beautiful From Head 2 Toe
06.2001 - 10.2013
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations
  • Colored, cut and installed extensions according to referenced photo and desired outcome
  • Pursued continuing education and training to stay up to date with new trends and techniques
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments
  • Pre-booked future appointments to increase repeat business
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services
  • Sanitized workstations and salon equipment to reduce risk of infection.

Education

Associate of Science - Nursing

College of Southern Nevada
Las Vegas, NV
05.2027

High School Diploma -

Granada High School
Livermore, CA
06.2005

Skills

  • Client consultation
  • Product expertise
  • Electronic Calendar Management
  • Adaptable to Changing Client Needs
  • Customer Education
  • Nevada Licensed Cosmetologist
  • Service Upselling
  • Quality Control
  • Issue Resolution
  • Computer Skills
  • Recordkeeping strengths
  • Relationship Building
  • Sales closing
  • Retail store support

Certification

  • Licensed Cosmetologist - 12 years

Timeline

Hair Stylist

Salonx Hair Lounge
11.2022 - Current

Service Writer

Guadin Ford
05.2022 - 10.2022

Service Consultant

Livermore Ford Lincoln
10.2013 - 09.2019

Hairstylist

Beautiful From Head 2 Toe
06.2001 - 10.2013

Associate of Science - Nursing

College of Southern Nevada

High School Diploma -

Granada High School

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