Brittany Jefferson
Portland,OR
Summary
Reliable and energetic server and bartender with 15+ years experience in fine dining, fast casual, cocktail and banquet service. Driven by creating the best possible guest experience, my goal is to provide exceptional service while maintaining a positive attitude and fostering teamwork.
Overview
15
15
years of professional experience
Work History
Bartender/Server
Ruddick/Wood
09.2023 - Current
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender/Server
The Loony Bin Comedy Club
12.2022 - 06.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Bar Manager
Doma
05.2022 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server/Bartender/Bar Preparation
The Belmont
10.2021 - 05.2022
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed strict recipes and drink measurements to minimize product used.
Server/Bartender/Assistant Manager
Napoli Italian Eatery
01.2021 - 10.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Server
Chester's Chophouse
04.2014 - 01.2021
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine and cocktail knowledge.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Hostess/Car Side/Server
Carrabba's Italian Grill
02.2009 - 05.2012
- Moved and arranged tables, chairs, and settings for groups with special needs or large numbers
- Maintained seating charts for optimal station rotations
- Took reservations and entered into [Software] reservations system
- Managed guests' expectations concerning wait times for seating
- Served take-out customers and managed curbside delivery service
- Checked menus for cleanliness and proper presentation
- Enhanced group efficiency by closely training and mentoring new employees.
Server
Lakeside Club
03.2012 - 03.2014
- Processed payments as credit card transactions, gift cards, or cash transactions
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Satisfied customers with fast, friendly, and knowledgeable service
- Managed billing and payments with POS system and accurate order input.
Education
Associates of Arts -
Butler County Community College
Andover, KS05.2014
Skills
- Beverage Preparation
- Menu Memorization
- Team training and development
- Wine and liquor knowledge
- Outgoing Personality
- Telephone Etiquette
- Suggestive Selling
Timeline
Bartender/Server
Ruddick/Wood
09.2023 - Current
Bartender/Server
The Loony Bin Comedy Club
12.2022 - 06.2023
Bartender/Bar Manager
Doma
05.2022 - 12.2022
Server/Bartender/Bar Preparation
The Belmont
10.2021 - 05.2022
Server/Bartender/Assistant Manager
Napoli Italian Eatery
01.2021 - 10.2021
Server
Chester's Chophouse
04.2014 - 01.2021
Server
Lakeside Club
03.2012 - 03.2014
Hostess/Car Side/Server
Carrabba's Italian Grill
02.2009 - 05.2012
Associates of Arts -
Butler County Community College
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