Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Jefferson

Portland,OR

Summary

Dedicated server and bartender with over 15 years of experience in fine dining, fast casual, and banquet service. Proven ability to enhance guest experiences through exceptional service and teamwork. Strong focus on maintaining a positive atmosphere while efficiently managing high-volume environments.

Overview

17
17
years of professional experience

Work History

Server

decarli
Beaverton, Oregon
09.2024 - Current
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Provided exceptional service to high volume of daily customers.

Bartender/Server

Ruddick/Wood
Newberg, Oregon
09.2023 - 05.2024
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender/Server

The Loony Bin Comedy Club
12.2022 - 06.2023
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender/Bar Manager

Doma
05.2022 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server/Bartender/Bar Preparation

The Belmont
10.2021 - 05.2022
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed strict recipes and drink measurements to minimize product used.

Server/Bartender/Assistant Manager

Napoli Italian Eatery
01.2021 - 10.2021
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.

Server

Chester's Chophouse
04.2014 - 01.2021
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine and cocktail knowledge.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Lakeside Club
03.2012 - 03.2014
  • Processed payments as credit card transactions, gift cards, or cash transactions
  • Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
  • Satisfied customers with fast, friendly, and knowledgeable service
  • Managed billing and payments with POS system and accurate order input.

Hostess/Car Side/Server

Carrabba's Italian Grill
02.2009 - 05.2012
  • Moved and arranged tables, chairs, and settings for groups with special needs or large numbers
  • Maintained seating charts for optimal station rotations
  • Took reservations and entered into [Software] reservations system
  • Managed guests' expectations concerning wait times for seating
  • Served take-out customers and managed curbside delivery service
  • Checked menus for cleanliness and proper presentation
  • Enhanced group efficiency by closely training and mentoring new employees.

Education

Associates of Arts -

Butler County Community College
Andover, KS
05.2014

Skills

  • Food menu familiarity
  • Wine service
  • Server training
  • Upselling techniques
  • Engaging personality
  • POS operation- MICROS

Timeline

Server

decarli
09.2024 - Current

Bartender/Server

Ruddick/Wood
09.2023 - 05.2024

Bartender/Server

The Loony Bin Comedy Club
12.2022 - 06.2023

Bartender/Bar Manager

Doma
05.2022 - 12.2022

Server/Bartender/Bar Preparation

The Belmont
10.2021 - 05.2022

Server/Bartender/Assistant Manager

Napoli Italian Eatery
01.2021 - 10.2021

Server

Chester's Chophouse
04.2014 - 01.2021

Server

Lakeside Club
03.2012 - 03.2014

Hostess/Car Side/Server

Carrabba's Italian Grill
02.2009 - 05.2012

Associates of Arts -

Butler County Community College

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