Brittany Jeffery
Dingess
Summary
Dynamic manager with a proven track record at CPR Cell Phone Repair, excelling in team leadership and client support. Enhanced operational efficiency through strategic training and inventory management, achieving significant improvements in customer satisfaction. Skilled in decision-making and conflict resolution, fostering a motivated and productive work environment.
Overview
8
8
years of professional experience
Work History
Manager
CPR Cell Phone Repair
12.2020 - Current
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Managed staff scheduling, optimizing resource allocation for peak service times.
- Implemented training programs to improve team performance and technical skills.
- Developed inventory management procedures to enhance stock accuracy and availability.
- Coordinated repair processes, ensuring timely completion of device servicing tasks.
- Monitored financial performance, implementing cost-saving measures without sacrificing quality.
- Analyzed customer feedback to identify areas for service improvement and strategy adjustment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Shift Supervisor
Walgreens
02.2018 - 12.2020
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Implemented process improvements that increased operational efficiency across shifts.
- Conducted regular audits of cash handling procedures to ensure accuracy and security.
- Collaborated with management to develop strategies for sales promotions and marketing initiatives.
Education
GED -
Logan High School
Logan, WVCertification - Dental Assistant
Penn Foster Career School
Scranton, PA09-2020
Skills
- Client support
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Schedule preparation
- Conflict resolution
- Sales management
Timeline
Manager
CPR Cell Phone Repair
12.2020 - Current
Shift Supervisor
Walgreens
02.2018 - 12.2020
GED -
Logan High School
Certification - Dental Assistant
Penn Foster Career School