Summary
Overview
Work History
Education
Skills
Certification
Academic Professional
Websites
Timeline
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Brittany Jeffress

Washington,DC

Summary

Highly-motivated well versed Pharmacy employee with desire to take on new challenges. With over 15 years of Strong worth ethic in retail and hospital experience, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Certified Tech Instructor,

Healing Touch Pharmacy
Oxon Hill, Maryland
01.2020 - Current
  • Trained and mentored 20 new hires and new staff members on policy and procedures
  • Accomplished PowerPoint presentations and instructed new hires who shared aspirations to become board certified pharmacy technicians monthly, resulting with a 100% first time pass rate
  • Conducted quarterly training on continuing education material to ensure staff remained competent on company and regulatory procedure and compliance
  • traveling Manager of a team of over 20 pharmacy technicians and improved monthly revenue sales by 80%
  • Assisted the pharmacist with all stages on the pharmacy workflow Pioneer software efficient
  • Instructed students on proper medication labeling requirements according to state regulations.
  • Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
  • Supports pharmacological services by stocking, assembling, and distributing medications.
  • Developed and implemented assessment tools to evaluate student progress throughout the semester.
  • Created and maintained course outlines, lesson plans, and related materials for pharmacy technician courses.
  • Assisted in the development of new curriculum based on current trends in pharmacy technician education.
  • Provided feedback on student performance through verbal communication or written evaluations.
  • Used electronic equipment and materials to develop and orientate technical skills.

Pharmacy Operations RX Manager

CVS Healthcare
Oxon Hill, MD
11.2019 - 01.2021
  • Chief Pharmacy Technician Operations Manager conducting opening and closing retail management and pharmacy technician tasks and responsibilities
  • Assist in thorough onboarding new hires process
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Handled and balanced a daily average of $20,000 money deposits, from balancing cash registers, and prepared it for the bank to retrieve
  • Assisted cashiers with solving cash register issues weekly
  • Verified an average of 300 store gift cards, vouchers, and coupons weekly to ensure they were legitimate
  • Maintained daily pharmacy inventory and forecasted consumer needs and adjusted purchase orders accordingly
  • Coordinated and managed a seamless and efficient monthly personnel schedule
  • Monitored and assessed daily productivity and improved effectiveness of personnel retention by 90%
  • Interpret and enter prescriptions at data entry
  • Answers, resolves and triages inbound inquiries and make appropriate outbound calls when necessary
  • Understanding knowledge of 3rd party insurances and verification related issues
  • Resolves insurance-related issues and assists patients with various forms of financial assistance
  • over 10,000 Professional filling of prescriptions (right medication, right dosage, right patient)
  • Identifies medications requiring special storage and handling such as hazardous medications and/or refrigerated medications
  • Reviewed hundreds of resumes and selected 40 new hires for sales associates positions for front store and pharmacy.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • resolved over 90% patient complaints, through keen listening without escalating to pharmacist or corporate HR.

In-Patient Pharmacy Overnight Technician

University of Maryland Regional Hospital
Maryland, MD
03.2018 - 10.2020
  • Overnight part-time Pharmacy tech averaging weekly 20-25 hours
  • Filled over 200 omnicell machines daily per shift for inpatient and supplying patients prescription
  • Weekly contacted vendor to cross-referenced and manage pharmacy inventory
  • Trained on intravenous placement
  • Interpreted and entered prescriptions orders requested by interdisciplinary members
  • Provided medication information to patients and healthcare professionals.
  • Assist and practice in the preparation of sterile products for use in patient care areas.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Maintained records of controlled substances dispensed and administered.
  • Participated in quality assurance activities to ensure accuracy of prescriptions prior to filling them.
  • Reconciled discrepancies between the physical inventory count with the automated Narco dispensing cabinet system count on a regular basis.

Traveling Pharmacy Operations Manager and Instructor

CVS Health
Maryland, Maryland
10.2008 - 08.2019
  • Full-time 40+hourly employee
  • Assist patient with enrollment in the manufacturer's program
  • Accomplished PowerPoint presentations to train new hire employees on policy and procedures
  • Developed monthly work schedule and managed payroll for over 20+ employees
  • Prepared compounds, dispensed medications, and controlled substances
  • tasked to assist with drug protocols audits on Controlled and medications and Narcotics.
  • data entry Entered patient prescriptions into database for insurance billing purposes (triage) over 500 scripts per day (high volume environment)
  • Communicate with patients and other medical personnel over multiple lines to ensure longevity on medication regime including but doesn't exclude gathering information on medical history, medical allergies, and prescription history
  • (Inventory Specialist overseer of over 60,000k worth of medication inventory)
  • Coordinated with physicians and insurance companies for prescription refills.
  • Remote Pharmacy employee team building
  • Delegated staff and assigned tasks appropriately.
  • Reduced drug handling errors to less than 5% by printing updated prescription labels.

Education

Certification - Physical Therapy Assistant

Penn Foster Career School
Scranton, PA
04-2013

High School Diploma -

Oxon Hill High School
Oxon Hill, MD
05-2008

Skills

  • Manual And Automated Medication Dispensing
  • Effective Written And Verbal Communication
  • Prescription Drug Labeling
  • Medication Inventory Management
  • Order Fulfillment
  • Hipaa Trained
  • Data Entry Specialist
  • Pharmacy And Customer Records Management
  • Customer Service And Communication Skills
  • Pharmacy Operations
  • Pharmacy Management

Certification

  • CPhT National Pharmacy Board Certification, 08/01/17, 08/31/25
  • PTCB Maryland Board Pharmacy tech license, 07/01/10, 07/31/25

Academic Professional

  • Doula certification in medical birth and labor, Madriella Doula Institute, 07/01/22, 12/31/22
  • General educational development in Healthcare Management, Montgomery College - MD, 08/01/13, 10/31/15
  • Trade certification in Hybrid physical therapist aide program, Penn Foster College, 04/01/13, 08/31/13

Timeline

Lead Pharmacy Certified Tech Instructor,

Healing Touch Pharmacy
01.2020 - Current

Pharmacy Operations RX Manager

CVS Healthcare
11.2019 - 01.2021

In-Patient Pharmacy Overnight Technician

University of Maryland Regional Hospital
03.2018 - 10.2020

Traveling Pharmacy Operations Manager and Instructor

CVS Health
10.2008 - 08.2019

Certification - Physical Therapy Assistant

Penn Foster Career School

High School Diploma -

Oxon Hill High School

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Brittany Jeffress