Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Jenkins

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

Sonics Drive In
06.2013 - 04.2015
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Data Entry Clerk

Circuit Clerk Of Cook County
05.2015 - 01.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Developed data entry policies and procedures in compliance with company standards.
  • Updated and maintained customer information, documents and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Collated and organized data entry documents into filing systems for easy access.
  • Created and maintained data entry logs to track data entry activities.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Accurately typed 35 words per minute with no errors.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Checked for accuracy by verifying data and records.
  • (JOB WAS A INTERNSHIP OFFERED TO ME)

Customer Service Associate

Macy's State Street
02.2016 - 01.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Increased revenue by cross-selling and upselling products and services.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Cashier

Walmart
03.2017 - 09.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized various software applications to process customer orders.
  • Redeemed coupons to discount purchases.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Checked personal identifications during alcohol and tobacco sales.
  • Assisted customers with self-checkout machine operations.
  • Described products and services in detail to answer customer questions.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Property Management Assistant

Meadowview
12.2019 - 02.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Greeted approximately 250 prospective tenants weekly.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Processed applications and paperwork in accordance with state and federal laws.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Home Health Care Aide

Visiting Angels
01.2020 - 11.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Scheduled and coordinated medical appointments.

Virtual Customer Service Representative

Conduent Call Center
07.2021 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed and updated databases to handle customer data.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Retrieved information and performed data entry using appropriate computer programs.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
  • Provided basic end-user troubleshooting and desktop support.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Delivered prompt service to prioritize customer needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Accurately typed 35 words per minute with no errors.

Education

Thornton High School
Harvey, Illinois

Skills

  • Microsoft Office
  • File Maintenance
  • Billing Management
  • Appointment Scheduling
  • Customer Feedback
  • Customer Care
  • Customer Account Management
  • Understanding Customer Needs
  • Process Transactions
  • Billing Adjustments and Refunds
  • Trained in Salesforce
  • Policy and Procedure Adherence
  • Order and Refund Processing
  • Merchandise Orders and Exchanges
  • Administrative and Office Support
  • Livechat Messaging
  • Call Volume and Quality Metrics
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Document and Records Management
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Cultural Awareness
  • Complex Product Knowledge
  • Focused Observation
  • Information Updates
  • Tact and Sensitivity
  • Website Navigation

Timeline

Virtual Customer Service Representative

Conduent Call Center
07.2021 - Current

Home Health Care Aide

Visiting Angels
01.2020 - 11.2020

Property Management Assistant

Meadowview
12.2019 - 02.2021

Customer Service Cashier

Walmart
03.2017 - 09.2019

Customer Service Associate

Macy's State Street
02.2016 - 01.2017

Data Entry Clerk

Circuit Clerk Of Cook County
05.2015 - 01.2016

Cashier Team Lead

Sonics Drive In
06.2013 - 04.2015

Thornton High School

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Brittany Jenkins