Brittany Jensen
Fremont,WI
Overview
17
17
years of professional experience
Work History
Collections Account Specialist
Pitney Bowes
01.2015 - Current
- Reviewed customer accounts to support accurate records and service readiness.
- Fixed billing issues through review and resolution steps.
- Monitored inbound emails for prompt review and response.
- Processed payments.
- Updated customer account information to support ongoing account management.
- Distributed email forms promptly when needed.
- Built clear product and service knowledge to support customer conversations.
Receptionist
Appleton Psychiatric and Counseling center
01.2014 - 01.2015
- Supported front office operations for multiple providers across company.
- Answered phones and directed calls.
- Recorded messages and relayed information.
- Checked emails and handled routine inbox communication.
- Scheduled appointments and coordinated calendars.
- Updated prior authorizations for services.
- Copied patient records and documents.
- Processed payments at front desk.
- Assisted with insurance verification.
- Mailed forms when needed.
- Used software to support patient accounts and appointment scheduling.
Physical Therapy Tech/ Receptionist
Physical Therapy Sports Injury Rehabilitation
01.2010 - 01.2014
- Prepared patients for heat/ice ultrasound, fluidotherapy, paraffin wax, and electrical modality treatments.
- Instructed, motivated, and assisted patients performing exercises or functional activities under the direction of the Physical Therapist
- Secured patients onto therapy equipment safely and appropriately.
- Monitored patient status during treatment to compile and evaluate responses and progress for reporting to physical therapist.
- Managed patient transportation to and from treatment areas using wheelchairs or standing support.
- Cleaned and organized work area as well as equipment used
- Changed linens, such as bedsheets or pillowcases
- Managed treatment-supply organization to sustain orderly storage practices and enable efficient reordering when supplies became low.
- Cross-trained for front desk operations, including calling insurance providers, chart documentation, and phone coverage.
Education
High School Diploma -
Lake Central High school
St. John, IN01.2010
Skills
Builds strong rapport with patients and coworkers
Shares information clearly with team members and patients
Learns new tasks quickly and adapts to changing needs
Supports cross-training across multiple job duties
Completed HIPAA compliance training
Enters data accurately and quickly
Assists with insurance eligibility checks and benefit verification
Creates and organizes patient charts
Works well with team members to support daily workflow
Brings positive energy and a professional attitude to work
Disclaimer
References upon request
Timeline
Collections Account Specialist
Pitney Bowes
01.2015 - Current
Receptionist
Appleton Psychiatric and Counseling center
01.2014 - 01.2015
Physical Therapy Tech/ Receptionist
Physical Therapy Sports Injury Rehabilitation
01.2010 - 01.2014
High School Diploma -
Lake Central High school