Brittany J Francois
Pittsburg,CA
Summary
With 9 years of retail banking experience, I am a dedicated leader with extensive knowledge of operational controls. I have a keen ability to identify vulnerabilities and proactively minimize risk. By connecting with the team and providing necessary support, I foster growth and increase engagement among team members. I have played a key role in executing business policies, evaluating financial analytics, and improving employee retention. My commitment to continuous improvement and professional development has earned me a reputation as a conceptual leader.
Overview
10
10
years of professional experience
Work History
BBC Branch Manager
PNC Bank
11.2022 - 10.2024
- Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines
- Manages service and operational aspects of a Branch & Business Center branch
- Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members
- Leads through influence and impacts a broad range of eco-system partners in an omni channel environment
- Drives revenue and loyalty through proactive interactions with clients
- Responsible for leading all aspects of branch performance
- Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being
- Creates a differentiated customer experience, making banking easy in an omni channel environment
- Collaborates with a broad range of eco-system partners
- Accountable for risk management and compliance
- Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members
- Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements
- Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures
- Exercises sound decision making to identify and mitigate potential risk
- Manages operational
- Drives the employee experience
- Responsible for acquiring and retaining talent through effective onboarding, coaching and development
- Makes talent development a priority for all branch team members
- Ensures employees achieve performance and activity expectations through effective and ongoing performance management
- Models PNC values by cultivating and supporting an inclusive workplace
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Role models our values with transparency and courage
Regional Banking Branch Manager
Wells Fargo Bank
08.2018 - 11.2022
- Utilized organized sales approaches to fulfill goals and promote customer retention.
- Achieved revenue expansion by boosting share-of-wallet among both consumer and business clients.
- Drives business banking results primarily through business development and community involvement activities
- Guided to adopt consultative selling for improved outcomes.
- Has foundational understanding of balance sheet and income statement
- Increased business growth objectives along with Customer retentions rate by devising and implementing corporate strategies in line with the business model
- Developed Employees by adapting and implementing new structure
- Management experience including hiring, coaching, and developing direct reports
- Identified business needs by examining financial analytics on a weekly basis and well as amend business policies accordingly to achieve corporate objectives
- Increased business growth and success opportunities by acquiring new businesses with more deposits and implemented 75 % of my Team members with cash handling authority to assist broader cliental
- Secured managerial confidence through consistent performance in audits.
Assistant Branch Manager
Wells Fargo Bank
01.2018 - 12.2018
- Managed working at a fast-paced environment with a diverse group cliental, though learning and understanding the roles of my fellow team members
- I am able to assist in various roles within the bank and help the customer with their financial needs
- Coached and developed team members as tellers and personal bankers, to ensure bank procedures and regulations properly implemented
- Increasing effectiveness of the overall team’s performance
- Effectively demonstrated all aspects of Wells Fargo Customer Experience culture, including the Teller/Banker Customer Experience Process
Personal Banker 1
Wells Fargo Bank
12.2017 - 12.2018
- Provided customers with personal financial reviews and lending services
- Developed and maintained relationships with Wells Fargo partners to help customers succeed financially
- Used customized needs Assessments tools to Identify opportunities to meet the needs of customers
- Provided products and services, initiated referral to partners that met the needs of the Customer
Assistant Manager Women’s Department
Nordstrom Rack Retail Store
11.2014 - 11.2016
- Assisted in the merchandising a 9.2-million-dollar sales floor through intentional product placement, detailed inventory management, and active staff management
- Created and managed initiatives for the team by handling work schedules, training and devolving junior member, and supervising team’s daily activities
- Through this, I actively assisted in executing operating plans to achieve department goals
- Identified recruitments to assist in interviewing and hiring qualified and talented individual salesperson
- Member of Diversity and Inclusion since 2019
- Service Excellence Nominee
- #1 in PNC Bank for Merchant Services In SW Territory
- #1 in PNC Bank to obtain the most business accounts in the SW Territory
Education
Luther Burbank H.S -
Luther Burbank H.S
Sacramento, CASkills
- Business Development
- Accountability
- Banking
- Consulting
- Customer Experience
- Customer Loyalty
- Decision Making
- People Management
- Proactive Approach
- Results-Oriented
- Branch Banking Services
- Critical Thinking
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Sales Management
- Selling
- Risk Assessment
- Credit Risk Mitigation
- Team Leadership
- Customer Education
- Digital Banking
- Process Improvement
Accomplishments
- Member of Diversity and Inclusion since 2019
- Service Excellence Nominee
Timeline
BBC Branch Manager
PNC Bank
11.2022 - 10.2024
Regional Banking Branch Manager
Wells Fargo Bank
08.2018 - 11.2022
Assistant Branch Manager
Wells Fargo Bank
01.2018 - 12.2018
Personal Banker 1
Wells Fargo Bank
12.2017 - 12.2018
Assistant Manager Women’s Department
Nordstrom Rack Retail Store
11.2014 - 11.2016
Luther Burbank H.S -
Luther Burbank H.S
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