Brittany Johanson
Anchorage
Summary
Results-driven customer service manager with a proven track record in team building, leadership, and motivation. Skilled in resolving complex customer issues and cultivating strong customer relationships to drive business growth. Demonstrates independent decision-making skills and sound judgment to consistently deliver positive outcomes for overall company success.
Overview
8
8
years of professional experience
Work History
Lead Visual Merchandiser
Winston Retail
05.2025 - Current
- Created interior displays to promote products in alignment with corporate sales objectives.
- Upheld exacting standards store-wide)
- Worked with store managers to implement new displays, promotions and store layout change.
- Organized store merchandise racks by size, style, and color.
- Kept all graphics, signage, and associated materials current
Flex Associate/Learning Ambassador
Amazon DSP
12.2023 - 11.2024
- Directed training efforts for onboarding team members.
- Handled physical tasks requiring lifting and moving items efficiently.
- Managed sudden challenges encountered throughout delivery operations.
- Adapted to various shifts, including nights, weekends, and holidays.
Assistant Inventory Manager
Nordstrom Rack
03.2023 - 12.2023
- Facilitated rapid onboarding by training new staff on job duties, company policies, and safety procedures.
- Managed team performance under demanding circumstances.
- Executed periodic cycle counts to verify correctness of inventory records.
- Assorted, organized, and tagged inventory items in staging areas and on shelves considering attributes including gender, style, size, and season.
- Optimized stock levels to align with customer needs.
- Analyzed inventory data to identify and address stock discrepancies.
MOD/Member Service Manager
The Alaska Club
01.2018 - 01.2021
- Oversaw recruitment, coordinated hiring processes, and facilitated training sessions for member service associates.
- Ledù member service activities, managing up to 3 member service associates and 25 associates in other departments.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphojld successful operations strategies and maximize business success.
- Cultivated high standards in customer service by managing departmental operations.
- Analyzed inventory levels and executed strategic ordering for effective stock management.
- Revamped processes to elevate member satisfaction and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
None Star Education
Anchorage, AKSkills
- Energetic, outgoing, Friendly and personable
- Organization and time management
- Analytical and critical thinking
- Exceptional verbal and written communication
- Complex Problem-solving
- Data entry proficiency
- Workplace safety
- Customer relationships
- Leadership
- Employee recruiting, training, reviewing
- Delegation
- Complaint handling
- Product promotion
Timeline
Lead Visual Merchandiser
Winston Retail
05.2025 - Current
Flex Associate/Learning Ambassador
Amazon DSP
12.2023 - 11.2024
Assistant Inventory Manager
Nordstrom Rack
03.2023 - 12.2023
MOD/Member Service Manager
The Alaska Club
01.2018 - 01.2021
High School Diploma -
None Star Education