Brittany Johnson

• Worked directly with patient treatment teams and participated in care coordination procedures.
• Counseled patients on health-related topics and lifestyle changes for improved well-being.
• Facilitates laboratory testing and scheduling with providers to assure coordinated continuum of care at YCHC
• Coordinates continuity of patient care with external healthcare organizations and facilities, including the process of hospital admission and discharge and referrals from the primary care provider to a specialty care provider.
• Coordinates care with outside agencies or case managers as pertinent to the patient's needs.
• Assist's in manageing referral process from start to finish, including follow up of incomplete referrals and uploading discharge records into the electronic health records system.
• Coordinates care of panel patients before, after and between visits and may accompany the primary care provider during the visit, with special focus on higher risk patients.
• Address's patient concerns and provided support to vulnerable demographics.
• Developed and maintained relationships with community partners to build program scope.
• Compliance with the Health Aide curriculum, statewide CHAP guidelines, EMS standards, OSHA, CLIA, and HIPAA.
• Maintain's confidentiality regarding patient information.
• Assess, treat, and refer patients seeking health care for the acute illness utilizing the Community Health Aide (CHA) Manual, in consultation with an oversight provider or in accordance with active standing orders.
• Assesses, treats, monitors, patients following the protocols in the CHAM. Refers, and sets up transports for those patients needing further treatment as appropriate.
• Provide emergent healthcare services including evaluation, treatment, and follow-up under the guidance from the statewide CHA Program and regional medical director.
• In conjunction with Association, State, and Federal health workers, provides preventative care to pregnant women, infants, and children. Appropriate to the CHA’s level of training, participates in providing prenatal care, well child care, immunizations, and health screening activities.
• Performs and interprets routine, specific laboratory tests
• Provides education for patients and/or families regarding cause, treatment, prevention of illness, and promotion of health.
• Provide patient education, screening, and follow-up regarding STD’s, family planning, and other health related conditions.
• Performs regular inventories of the clinic pharmacy and supplies; orders drugs, supplies, and equipment as necessary. Maintains supplies and equipment following standard procedures. Insure sanitary clinic environment.
• Documentation of all patient encounters in the approved format.
• Maintain orderly and confidential system of medical records and clinic logs and community health records.
• Maintain regular clinic hours for the routine and non-emergency care. Available for emergency care during non-clinic hours, when needed.
• Assists itinerant health care workers providing services to the village.
• Attend trainings and respond to emergencies as required

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Provide outreach to schedule patients for preventative panel management
• Schedule lists of patients for specialty clinics as directed by case managers and providers
• scheduling patient appointments for specialty clinics for local and off-site appointments, etc
• Draft patient letters for providers and case managers with communication to patients and other entities as needed
• Documented vital signs and health history for patients in clinic and hospital environments.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Communicate's clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Prepares for patient appointments by reviewing and updating patient records prior to appointment

• Check's for updates of recent test results, lab results and correspondence, and distributing patient related correspondence to the appropriate provider.

• Also reviews electronic health record (EHR) to determine needed services and whether referrals are in process or have been completed since last visit

• Maintains exam rooms according to protocols, cleans rooms between patient exams to ensure patients' comfort and compliance with infection control standards; ensures all necessary supplies are stocked

• Provides initial medical screening and greeting patients and directs to appropriate exam room; takes weight, height, temp, blood pressure, and basic medical history; accurately documents in EHR

• Assist's provider or nurse upon request during examination of patient and according to generally accepted medical standards

• Practices universal precautions with respect to established safety protocols

• Facilitates communication between the provider(s) and patient as needed

• Provide treatments as ordered such as aerosol treatments, immunizations, infusions, and injections

• Assess medical and medical education needs of the patient and provides education as directed by the provider

• Perform's laboratory and diagnostic procedures such as venipuncture, urinalysis, glucose, hemoglobin, and electrocardiogram

• Provide education and instructions on lab and diagnostic results, medication refills by telephone and in person for patients

• Keep patient exam rooms stocked with supplies and organized

• Review the provider's schedule throughout the day and prior to the start of shift to ensure patient flow

• Enters results from patient surveys on depression, tobacco use, exercise, and intimate partner violence into the electronic health record

• Logs pertinent information into the EHR, initiates requisitions for lab and x-ray

• Performs specialized and routine diagnostic tests including electrocardiograph (EKG), vision screening, and hearing tests

• Performs DOT and non-DOT drug urinalysis

• Performs routine laboratory tests; performs and documents waived lab test controls per CLIA; and prepares and packages routine labs for shipping

• Routes slips, forms and other documents to the appropriate departments

• Provides staff support: sorts and distributes mail; maintains office equipment, files, and records; maintains office and medical supply inventory and reorders as needed

• Assist provider with patient related communication and/or correspondence including: communication with patients, other medical facilities and other care providers, and submission of prescriptions

• Assists with referral management for patient as directed

• Keeps work area neat and orderly; assists with the maintenance of supplies and cleaning equipment

• Maintains confidentiality and safeguards medical information

• Attends and participates in staff meetings and in-service education programs

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Answered phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Responsible for keeping the reception area clean and organized
• Registered new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
• Respond to patients and visitor inquiries in a courteous manner.
• Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality by making sure protected health information is secured by not leaving it in plain sight and logging off the computer before leaving it unattended.
• Maintains list of all IT issues, and works directly with IT staff to fix computer issues in a timely manner.
• Assist Health Director is grant reporting.
• Make travel arrangements for administration staff.

· Proficient with Windows Word, Excel, Publisher Computer Software programs.

• Answered a multiline telephone system, while maintaining polite and consistent phone manner.
• Handles patient, provider, and staff requests within the appropriate scope of practice.
• Handled with one other scheduler all scheduling for the Ethel Lund Medical Center for the Medical Staff.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Assisted in the establishment and maintenance of records, fields and data information systems for tribal enrollment, council meetings and normal administrative records.
• ·Type from rough drafts of instructional letters, bulletins, requisitions, public notices and instructed typing projects.
• Arrange, set up and take minutes for Tribal Council and staff meetings.
• Manage and maintain YTT Enrollment Department consisting of 500+ tribal members.
• Make travel arrangements for administration staff and five council members.
• Worked directly with the Health Director, provides grant reports, data, assisting in grand document back up and knowledge in Uniform Data Systems.