Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Johnson

Brooklyn,NY

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fine dining and lounge establishments.

Overview

7
7
years of professional experience

Work History

Bartender

CRU Lounge
04.2020 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Server Shift Leader

Atlanta Fish Market
08.2017 - 05.2020
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.

Server

Chateau Elan Resort & Winery
01.2016 - 08.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Associate of Arts - Mass Communications

Georgia State University
Atlanta, GA
05.2021

Skills

  • Safe Serving Knowledge
  • Hospitality and Accommodation
  • ABC Regulations
  • Organizational Abilities
  • Health Code Compliance
  • Wine and Beer Recommendations
  • Group Reservations Management
  • Credit and Cash Transactions
  • Pair Food and Wine
  • Drink Consistency
  • Attending Multiple Customers
  • Excellent Judgment
  • New Cocktail Creation
  • Marketing and Sales
  • New Hire Training
  • Safe Food Handling Procedures
  • Anticipating Guest Needs
  • Crowd Control and Security
  • Serving and Bussing
  • Forecast Preparation
  • Liquor, Beer and Wine Knowledge
  • Craft Cocktail Preparation
  • Storage Processes
  • Cocktail Service

Timeline

Bartender

CRU Lounge
04.2020 - 07.2023

Server Shift Leader

Atlanta Fish Market
08.2017 - 05.2020

Server

Chateau Elan Resort & Winery
01.2016 - 08.2017

Associate of Arts - Mass Communications

Georgia State University

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Brittany Johnson