Brittany Johnson
Tahlequah,OK
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained a clean and orderly department, ensuring shelves are stocked and organized
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Author
Self-Employed
08.2020 - Current
- Wrote, edited, formatted, and published novels, novelettes, and short stories
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content
- Completed thorough research into necessary topics
- Revised written material to meet personal standards and to satisfy needs of clients, publishers, or producers.
- Promoted and marketed works through social media platforms, increasing sales and awareness.
Small Business Owner
Fierce Fitness
03.2017 - 02.2020
- Created and prepared advertising and promotional material to increase sales of products or services
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Frequently studied market to keep abreast of new industry trends
- Updated and maintained client database
- Promoted business via social media to generate leads and maximize brand identity
- Supervision and management of fitness facility
- Planned and coordinated promotional events.
Social Media Manager & Graphic Designer
Fierce Fitness
06.2014 - 02.2020
- Created content for social media, website, and emails
- Developed creative design for print materials, brochures, banners, and signs
- Produced original, creative content for promotional advertisements and marketing materials
- Increased customer engagement through social media and posted daily across platforms
- Wrote captions and copy for all social media posts and email campaigns
- Responded to inquiries, comments, and messages in a timely fashion.
Group Fitness Instructor/Personal Trainer
Fierce Fitness
07.2013 - 02.2020
- Managed group fitness classes of up to 40 members
- Motivated clients to achieve their personal fitness goals through developing and modifying routines
- Established classes to effectively match skill and learning levels of all participants
- Cultivated positive relationships with participants by interacting with group during fitness classes
- Conducted on-site seminars and workshops to generate interest in new club activities
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Education
High School Diploma -
Tigard High School
Tigard, OR06.2014
Skills
- Excellent grammar, spelling, punctuation and syntax
- Social Media Management
- Copywriting
- Digital Marketing
- Graphic Design
- Customer service
- Content Creation
- Branding
- Videography/Video Editing
- Photography/Photo Editing
- Website Design
- Communication skills
- Proofreading
Timeline
Customer Service Associate
Lowe's Home Improvement
09.2022 - Current
Author
Self-Employed
08.2020 - Current
Small Business Owner
Fierce Fitness
03.2017 - 02.2020
Social Media Manager & Graphic Designer
Fierce Fitness
06.2014 - 02.2020
Group Fitness Instructor/Personal Trainer
Fierce Fitness
07.2013 - 02.2020
High School Diploma -
Tigard High School
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