Brittany Johnson
Whitesboro,TX
Summary
To build a career that will enable me to utilize and enhance my computer knowledge, customer service, communication, and educational skills, while working in a team environment. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
Work History
Associate Financial Aid Representative
Strategic Education Inc
06.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
Financial Aid Technical Specialist
North Central Texas College
03.2020 - 09.2022
- Performs technical administrative tasks involving research, verification and processing of student financial aid applications and information
- Maintains a caseload of student aid files; compiles and organizes information
- Evaluates and audits documents and information provided by students and parents; verifies accuracy and consistency; makes corrections to information as appropriate and performs recalculations as required
- Determines aid eligibility for a variety of federal, state, District and other financial aid programs based on well-defined financial aid regulations, policies and practices
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Performs complex arithmetic calculations to determine award eligibility; verifies computations related to special circumstances such as dependent support issues, military pay, tax credits, and other issues
- Receives and processes disqualification and other appeals; notifies students of continued eligibility or disqualification; advises students of appeal processes
- Assist student employees with onboarding paperwork, acts as liaison for human resources, collects and documents timesheets, and manages all legal paperwork for student workers
- Assists student workers with any conflicts and resolves issues in a timely manner.
Receptionist
Texoma Christian School
08.2018 - 03.2020
- Enter public's secured data into computerized system, coordinate schedules and programs for students
- Maintains constant surveillance of students in the facility; acts immediately, calmly, and effectively in emergency situations
- Presents professional appearance and attitude at all times, and maintains a high standard of customer service
- Performs various maintenance duties
- Prepares and maintains appropriate activity reports and records
- Assists with financial and other administrative duties as necessary.
Data Entry/Receptionist
RdRc Mechanical Services
09.2014 - 10.2017
- Enter secured data into computerized system, help coordinate schedules and appointments
- Maintain databases and incoming customer information
- Build and maintain all forms for data entry, as well as input information
- Design customer correspondents for repairs
- Keep detailed records of all incoming data from quarterly and monthly maintenance performed
- Assist with billing, invoices, accounts payable/receivable, and daily transactions as needed
- Assists with human resources paperwork and scheduling employees
- Collects and retains all legal paperwork for hiring, timesheets, payroll, and benefit information for employees
- Assist with onboarding paperwork and performance evaluations as needed.
Education
Bachelor of Science - Agricultural Business And Management
Texas A&M University - Commerce
12.2019
Associate of Arts -
North Central Texas College
Gainesville01.2016
Skills
- Project Leader
- Customer Relations
- Data entry proficiency
- Customer Support
- Staff Training
- Records Management
- Technical Troubleshooting
- Goal-oriented mindset
- Employee Management
- Written Correspondence
References
- William Blake, (214) 326-2015
- Ashlynn Worley, (214) 684-1816
- Joseph Blaine, (903) 815-0067
Timeline
Associate Financial Aid Representative
Strategic Education Inc
06.2023 - Current
Financial Aid Technical Specialist
North Central Texas College
03.2020 - 09.2022
Receptionist
Texoma Christian School
08.2018 - 03.2020
Data Entry/Receptionist
RdRc Mechanical Services
09.2014 - 10.2017
Bachelor of Science - Agricultural Business And Management
Texas A&M University - Commerce
Associate of Arts -
North Central Texas College
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