Brittany Johnson
Humble,Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Rep II
Catalyst Solutions
08.2022 - 07.2024
- Keep records of customer interactions
- Process customer accounts and file documents
- Take customer inbound calls
- Coordinates the registration process and maintains customer information in center systems
- Insurance Verification
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
Patient Roomer
Millennium Physicians
07.2021 - 12.2021
- Process cash and credit/debit payments
- Secure patient appointments through various methods
- Monitor and update all files and records for standard compliance
- Coordinates the registration process and maintains customer and employee information in center systems
- Insurance Verification
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Patient Access Rep II
Memorial Hermann
01.2016 - 03.2019
- Greeting patients and their caregivers on arrival
- Collecting information such as patient details, medical history, billing, and insurance information
- Preparing patient admission and discharge documentation
- Insurance Verification
- Providing patients with billing and payment information
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
PBX Operator
Memorial Hermann
07.2014 - 01.2016
- Creating, updating, and distributing a call directory to all departments
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets
- Answering, screening, and forwarding calls in a professional and courteous manner
- Setting up and confirming scheduled and conference calls when required
- Assisting with other administrative duties, including copying, scanning, faxing, and emailing
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Assisted colleagues with achieving task requirements, aiding team productivity and performance
Education
Associate of Science - Psychology,Sociology
Houston Community College
Houston, Texas05.2013
Skills
- Scheduling
- Customer Relations
- Report generation
- Accounts Updates
- Data entry
- Product knowledge
- Appointment Scheduling
- Proficient in using hand and power tools, such as saws, drills, sanders, and routers
- Skilled in reading and interpreting blueprints and schematics
- Experienced in designing and building custom furniture and cabinetry
- Knowledgeable about different types of wood and their characteristics
- Strong attention to detail, and ability to produce high-quality work
References
References available upon request.
Timeline
Remote Customer Service Rep II
Catalyst Solutions
08.2022 - 07.2024
Patient Roomer
Millennium Physicians
07.2021 - 12.2021
Patient Access Rep II
Memorial Hermann
01.2016 - 03.2019
PBX Operator
Memorial Hermann
07.2014 - 01.2016
Associate of Science - Psychology,Sociology
Houston Community College
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