Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Johnson

Memphis,TN

Summary

Dynamic leader with expertise in customer service and staff management, honed at Cititrends. Excelled in optimizing store operations and enhancing team performance. Proven track record in decision-making and workload management, driving sales and customer satisfaction. Recognized for implementing strategies that improved efficiency by 20%, fostering a positive shopping environment.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Cititrends
02.2024 - Current
  • Assisted in managing daily store operations to optimize customer service and sales.
  • Coordinated staff schedules and delegated tasks to ensure efficient workflow.
  • Monitored inventory levels, contributing to stock management and replenishment strategies.
  • Trained new employees on operational procedures and customer engagement techniques.
  • Evaluated team performance, providing constructive feedback to improve individual contributions.

Assistant Manager

Dollar General
07.2019 - 01.2024
  • Implemented visual merchandising standards to enhance product presentation and drive sales.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Call Center Representative

Pizza Hut Call Center
05.2016 - 05.2017
  • Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
  • Processed orders accurately while maintaining high levels of customer satisfaction and engagement.
  • Mentored new team members, providing training on systems, procedures, and best practices for effective service delivery.
  • Implemented process improvements that enhanced response times and reduced call handling durations.

Cashier

KFC
02.2016 - 05.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring accuracy and accountability during shifts.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Trained new staff on register operations and customer service protocols.

Education

Craigmont High School
Memphis
05-2016

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Team motivation
  • Staff management
  • Workload management

Timeline

Assistant Manager

Cititrends
02.2024 - Current

Assistant Manager

Dollar General
07.2019 - 01.2024

Call Center Representative

Pizza Hut Call Center
05.2016 - 05.2017

Cashier

KFC
02.2016 - 05.2016

Craigmont High School

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