Overview

Work History

Education

Skills

CORE COMPETENCIES

Timeline

Brittany Johnson

Savannah,GA

Overview

years of professional experience

Work History

Case Manager

The Horne Law Firm

07.2025 - Current

Support attorney with client intake to ensure all initial information is gathered to build the client file
Following client treatment journey and working with bills and records to obtain necessary documents
Improved client satisfaction by maintaining detailed records, enabling quick retrieval of essential documentation when needed.
Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
Communicated pertinent information to clients via phone, email, and mail.

Rental Manager & Event Coordinator

Pittman Enterprises – Chatham Parkway Subaru

08.2023 - 07.2025

Plans, organizes, and executes a wide range of events, including conferences, seminars, workshops, corporate meetings, product launches, and social gatherings
Coordinates all aspects of event logistics, including venue selection, catering, audiovisual equipment, transportation, signage, and décor, to ensure the successful execution of events
Addresses and mitigates customer issues at every touchpoint to ensure an elevated and seamless customer experience
Oversees the preparation and analysis of weekly, monthly, and annual reports, meticulously reviewing key performance indicators (KPIs) such as rental revenues, utilization rates, customer satisfaction scores, and fleet management metrics
Collaborates closely with business leaders to develop and communicate specific operational and merchandising initiatives aimed at enhancing the overall rental strategy
Conducts regular ad hoc analysis of the rental market, including competitor benchmarking, customer segmentation, and demand forecasting, to identify growth opportunities and potential threats
Utilizes market insights to develop targeted marketing campaigns, pricing strategies, and promotional offers to attract and retain customers in a competitive market landscape

Executive Assistant (contract assignment)

Archera.AI, Inc.

07.2022 - 06.2025

Manages the executive's daily, weekly, and monthly schedule, including prioritizing appointments, meetings, and events
Anticipates scheduling conflicts and proactively resolves them to ensure optimal time management for the executive
Plans and coordinates complex domestic and international travel itineraries for the executive, including flights, accommodations, ground transportation, and visa arrangements
Serves as the primary point of contact for internal and external stakeholders, including screening and managing phone calls, emails, and correspondence on behalf of the executive
Provides comprehensive administrative support to the executive, including managing expenses, processing invoices, and maintaining accurate records and files
Assists with special projects and initiatives as assigned by the executive, including research and data analysis
Exercises sound judgment and discretion in making decisions on behalf of the executive, escalating complex issues
Cultivates positive working relationships with internal team members, external clients, vendors, and other stakeholders on behalf of the executive

Marketing Agent – Business Development Center

Pittman Enterprises - Chatham Parkway Toyota

06.2021 - 08.2023

Conducted ad-hoc A/B testing, collected data on department performance, and then provided recommendations to the Internet & Administrative Director to assist with decision-making for improvements in efficiency
Made 50+ cold calls per day, sent an average of 50 emails a day, and responded to incoming leads via phone, email, and text; Exceeded monthly sales objective with an average monthly objective of 119%
Tracked and reported progress to achieve department goals and objectives, and to continuously strive to improve the customer experience
Collaborated with the Marketing Director to create social media and other awareness for events, editing print material relevant to business development and new sponsorship strategies, such as brochures, email copies, social media posts

Project Coordinator

Chatham County Parks and Recreation

10.2018 - 04.2021

Served as project manager for multiple efforts through the life cycle of initiatives and rollouts, including troubleshooting, soliciting feedback at key project milestones, and maintaining communications with teams
Built and leveraged relationships with community stakeholders to ensure successful events
Improved operational practices through SOP development and refinement; Supported contract bid creation by conducting vendor research and creating multimedia presentations of findings to Executive leadership
Collaborated cross-functionally with various Chatham County business units (Finance & Accounting, Public Information) and community business partners during project kick-off meetings, monitoring progress, coordinating meetings, and overseeing members of the project team to maintain cohesion amongst all groups
Created promotional content and managed multiple social media platforms for projects and events

Nutrition Compliance Auditor

Community Childcare Food Supplement, Inc.

05.2017 - 07.2018

Managed engagements from start to finish, which included planning, completing the compliance review, maintaining adequate work papers, issuing findings and reports
Led compulsory and ongoing compliance training for 15-person staff and 120+ statewide sub-recipients, focusing on industry regulations, documentation, reporting requirements, and federal and state laws
Maintained quarterly and annual audit calendars for onsite compliance audits to ensure organization
Coordinated travel arrangements for the audit team and CEO; Reviewed, identified, and evaluated risks, assessed key controls and process flows, and identified significant accounting issues related to the auditee's operations
Reduced organizational risk and non-compliance by 15% through implementing template management systems and documenting workflow processes