Brittany Jones
Customer Service
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work History
Security Officer
Pretty Secure
Jacksonville, FL
10.2020 - Current
- Securing different locations (inside/outside) as needed
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Decorator/Planner
Kultured & Kreative
Jacksonville, FL
06.2018 - Current
- Create custom items for events (parties, vending events etc)
- Set up backdrops for events
- Create center pieces, candy/treat tables
- Set up decorations for events
- Host events
- Design marketing material for clients (videos, flyers, logos, banners, business cards, stickers, shirts, masks etc)
- Developed space planning concepts, color palette selections and textile presentations.
Operations Coordinator
Axiom Staffing Group
Jacksonville, FL
03.2022 - 05.2022
- Look over resumes and call viable candidates for interviews
- Interview candidates for positions, over the phone and in person
- Administer drug test
- Help with any paperwork issues
- Job placement
- Answer phones
- Send emails and text messages to clients
- Collaborated with area managers to evaluate needs and optimize operational plans.
Cash Management Specialist-Teller/Cash Vault
Loomis
Jacksonville, FL
01.2022 - 03.2022
- Pull cash orders to be sent to banks
- Transfer money between banks per banks request
- Verify amounts of money sent to Loomis from the banks then add to their cages within the vaults
- Ensure accounts/cages are balanced by doing daily counts
Lead
Ulta Distribution Center via Axiom Staffing
Jacksonville, FL
10.2021 - 01.2022
- Ensure everyone is clocked in correctly
- Assist with training & issues (with computer, attendance questions etc)
- Build and pack orders in boxes/envelopes
- Correct errors with packages
Supervisors and Manager, PLAN ACCOUNT SPECIALISTS
STATE FARM PAYMENT, STATE FARM
03.2014 - 11.2019
- Process payments
- Provide telephone assistance to State Farm Registered Agents and customers
- Worked on special project to make sure all accounts have Authorization Form on file
- Assisted with writing of employee guide on how to handle 4 different work types
- Pulled reports to see weekly work done by each representative on the project
- Report sent to Supervisors and Manager.
Substitute Teacher
Kelly Educational Services, Kelly Services
02.2014 - 12.2015
- Maintain order, encourage student participation and collect assignments
- Ensure the safety of all students during classroom time, break time and dismissal
- Promote a classroom free from harassment and bullying
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Associate
TOYS R' US
Orange Park, FL
11.2013 - 12.2014
- Provided seasonal assistance by shipping holiday orders, per customer's request
- Pull items from shell to fill & pack online orders for shipments
- Assist customers in locating items
- Cashier when needed
- Worked here for 2 Thanksgiving/Christmas Seasons
- Sitter, Respiratory Therapist Signature Senior Care
- Signature Senior Care
Sitter/Respiratory Therapist
Signature Senior Care
Jacksonville, FL
10.2013 - 02.2014
- Cooks meals for clients
- Remind elderly clients to take medication, per instruction
- Take clients to appointments and errands
- Provide respiratory medicine/ treatment to patients
- Listen to breath sounds
Save Rite Grocery Store
05.2009 - 10.2009
- Processed customer checkouts, during high volume periods
- Assisted in loss prevention
- Balanced cash registers/safe
Education
Bachelor's degree - Psychology
Edward Waters College
08.2021 - Current
Associate of Arts - General Studies
FLORIDA STATE COLLEGE
Jacksonville, FL 08.2009 - 05.2013
Associate of Science - Respiratory Therapy
FLORIDA STATE COLLEGE
Jacksonville 08.2009 - 05.2013
HIGH SCHOOL DIPLOMA -
Paxon School For Advanced Studies
Jacksonville, FL 08.2005 - 06.2009
Skills
Theft prevention training
Complaint resolution
Administrative support
Customer assistance
Safe verifications
Coaching and mentoring
Cash Handling
Currency counting
Time management skills
Written and verbal communication
Identification checks
Skilled trainer
Microsoft Outlook, Word and Excel
Technical Support
Effective workflow management
Exceptional telephone etiquette
Timeline
Operations Coordinator
Axiom Staffing Group
03.2022 - 05.2022
Cash Management Specialist-Teller/Cash Vault
Loomis
01.2022 - 03.2022
Lead
Ulta Distribution Center via Axiom Staffing
10.2021 - 01.2022
Bachelor's degree - Psychology
Edward Waters College
08.2021 - Current
Security Officer
Pretty Secure
10.2020 - Current
Decorator/Planner
Kultured & Kreative
06.2018 - Current
Supervisors and Manager, PLAN ACCOUNT SPECIALISTS
STATE FARM PAYMENT, STATE FARM
03.2014 - 11.2019
Substitute Teacher
Kelly Educational Services, Kelly Services
02.2014 - 12.2015
Customer Service Associate
TOYS R' US
11.2013 - 12.2014
Sitter/Respiratory Therapist
Signature Senior Care
10.2013 - 02.2014
Associate of Arts - General Studies
FLORIDA STATE COLLEGE
08.2009 - 05.2013
Associate of Science - Respiratory Therapy
FLORIDA STATE COLLEGE
08.2009 - 05.2013
Save Rite Grocery Store
05.2009 - 10.2009
HIGH SCHOOL DIPLOMA -
Paxon School For Advanced Studies
08.2005 - 06.2009