Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Jones

Normal,IL

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Farmers Insurance Agency
01.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Associate of Arts - Accounting

Heartland Community College
Normal, IL
05.2016

Skills

  • Risk Assessment
  • Damage Assessment
  • Policy Interpretation
  • Billing
  • Multi-Line Phone System
  • Claims Handling

Timeline

Customer Service Representative

Farmers Insurance Agency
01.2022 - 01.2023

Associate of Arts - Accounting

Heartland Community College
Brittany Jones