Brittany Jones
East Palatka,FL
Summary
Accomplished leader with over 10 years of outstanding customer service, notably at Dollar General, Walmart, and Publix where I spearheaded team training and efficiency improvements. Demonstrates exceptional communication and organizational skills, leading to significant enhancements in operational workflows and customer satisfaction. Proven ability to quickly master new roles, underscored by a 5-year track record in guiding teams to exceed targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix
06.2019 - 01.2024
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Freight Manager
Big Lots
06.2019 - 06.2020
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Collaborated with manufacturing and supply chain management.
- Promoted brand at industry events and through ongoing networking efforts.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Determined staffing needs, developing schedules to staff all shifts.
Stocking Associate Lead
Walmart Neighborhood Market
08.2015 - 06.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered queries and concerns and assisted customers with product selections.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Dollar General Store
01.2010 - 02.2015
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Chemeketa Community College
Salem, OR2010
High School Diploma -
Mcnary High School
Keizer, OR05.2008
Skills
- Great work ethic
- Positive and self motivating attitude
- Fantastic communication skills in person or on phone/email
- High attention to detail
- Reliable and responsible
- Quick to learn
- Organized and presentable
- Outstanding customer service for over 10 years
- Ability to lead others over 5 years
Certification
PLE Certification
Timeline
Deli Clerk
Publix
06.2019 - 01.2024
Freight Manager
Big Lots
06.2019 - 06.2020
Stocking Associate Lead
Walmart Neighborhood Market
08.2015 - 06.2019
Assistant Store Manager
Dollar General Store
01.2010 - 02.2015
Chemeketa Community College
High School Diploma -
Mcnary High School
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