Summary
Overview
Work History
Education
Skills
Applications
Training Courses
Timeline
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Brittany Jones

Brookhaven,GA

Summary

Skilled administrative and customer service professional with nearly 18 years of experience working effectively with team members to provide excellent service to clients. Takes initiative and has client service experience. Works well independently and under pressure to meet strict deadlines. Organized and responsible with strong written and verbal communication skills.

Overview

10
10
years of professional experience

Work History

Marta police dispatcher

Atlanta
08.2018 - Current
  • Prioritize safety for the officers and patrons
  • Receive and processes incoming emergency/non-emergency calls for service providers from internal and external customers
  • Determine the nature of the calls, apply the appropriate signal(s)/code(s) while simultaneously assigning each call a priority and entering vital information into the CAD (Computer Aided Dispatch) system
  • Using a state of the art 800 MHZ radio system dispatch the appropriate police unit(s) to the scene
  • Via telephone and/or radio request appropriate assistance (police back-up, fire department, emergency medical, animal control, HazMat personnel, etc.) from other jurisdictions
  • Determine appropriate jurisdiction to contact for assistance
  • Monitor the activity of numerous field service providers for the purpose of their personal safety as well as for the expeditious dispatch of these units to assist internal and external customers
  • Process requests from service providers through the National Crime Information Center (NCIC)Georgia Crime Information Center (GCIC) for license and history checks on wanted persons involved in criminal activities as well as the status of possible stolen/lost property
  • Monitor numerous alarms at various sites throughout the Authority to include, but not limited to, parking decks, half fare offices, ride stores, building entry/egress points, etc
  • And weather radio(s) for activation(s)
  • When activated, determine plan of action and make contact with Police.

Cor-Tech Staffing Agency Operations Specialist

Atlanta
07.2014 - 08.2018
  • Coordinating the onboarding and off-boarding activities for new hires to include: conducting new hire orientation processes, processing appropriate forms, requesting background & drug screenings
  • Documenting process flows and creating procedure manuals for the functions performed
  • Sharing knowledge of processes and systems with new analysts
  • Responding to various requests regarding Onboarding procedures and HR policies from clients, internal employees and contractors
  • Meeting regulatory reporting requirements
  • Building and maintaining strong working relationships with employees and colleagues.

Education

Bachelor of science in accounting -

Paine College
05.2011

Skills

  • Works well under pressure
  • Time Management
  • Self-Motivation
  • Adaptability
  • Customer Service
  • Accountability
  • Prioritization
  • Responsibility
  • Strong Work Ethic
  • Goal Setting
  • Delegation
  • Problem Solving
  • Interviews
  • Reliability
  • Decision Making
  • Accelerated 10-key skills
  • Microsoft Office
  • Image Now
  • Salog
  • CEIL
  • Internet Resource
  • Data
  • Collection/ Entry
  • Phone Reception
  • IOL
  • CASS
  • Payroll
  • Power Recruiter
  • Contractor
  • Advantage
  • CAD
  • PAMET
  • Account Reconciliation
  • IQ Navigator
  • E-verify
  • Pluse Secure
  • Glems
  • MSET
  • App Armor
  • EBI
  • EverBridge

Applications

  • Microsoft Office
  • Image Now
  • Salog
  • CEIL
  • Internet Resource
  • Data
  • Collection/ Entry
  • Phone Reception
  • IOL
  • CASS
  • Customer Service
  • Payroll
  • Power Recruiter
  • Contractor
  • Advantage
  • CAD
  • PAMET
  • Account Reconciliation
  • IQ Navigator
  • E-verify
  • Pluse Secure
  • Glems
  • MSET
  • App Armor
  • EBI
  • EverBridge
  • Interviews

Training Courses

  • Responding to First Amendment Audits
  • 2024 Legislative Update
  • Telecommunicationstervention Team (CIT) Training for 9-1-1 Telecommunicators
  • Speech Disorders
  • Fostering Positive Community Relations
  • Building Positive Police-Community Relations
  • Cybersecurity: Protecting 911 Inside and Out
  • Due Regard
  • Effective Workplace Communication
  • Mental and Emotional Wellness
  • Cultural Awareness
  • Ethics and Professionalism
  • 2023 Legislative Update
  • Emotional Wellness in the NG911 Environment
  • Handling TTY Calls
  • Human Trafficking Awareness for Telecommunicators
  • Introduction to Next Generation 911
  • Basic Communications Officer Training Course
  • CIT
  • 9-1-1 Cape Building

Timeline

Marta police dispatcher

08.2018 - Current

Cor-Tech Staffing Agency Operations Specialist

07.2014 - 08.2018

Bachelor of science in accounting -

Paine College

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Brittany Jones