Brittany Jones
Nashville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare and retail. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Call Center Representative
TruGreen Lawn Care
02.2023 - 08.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Representative
Pizza Hut
04.2021 - 02.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Medical Assistant
Brenda Richardson Memorial Care Home
08.2020 - 04.2021
- Used Epic to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
High School Diploma -
Pathways In Education - Tn
Memphis, TN05.2015
Skills
- Product Upselling
- Customer Relationship Management
- Sales closing
- Report Preparation
- Customer Service
- Call Control
- Documentation And Reporting
- Performance monitoring
- Quality Control
- Verbal and written communication
- Sales expertise
- Appointment Scheduling
- Answering questions
- Problem-solving skills
- Inbound Phone Call Management
- Call Center Operations
- Customer Support
Timeline
Call Center Representative
TruGreen Lawn Care
02.2023 - 08.2024
Sales Representative
Pizza Hut
04.2021 - 02.2023
Medical Assistant
Brenda Richardson Memorial Care Home
08.2020 - 04.2021
High School Diploma -
Pathways In Education - Tn
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