BRITTANY JONES
Summary
Customer Support Specialist with multiple years of experience in delivering technical and customer support across various platforms, including Microsoft Office, Zendesk, and Salesforce. Proficient in CRM software and network administration, committed to optimizing support processes and fostering a collaborative environment.
Overview
9
9
years of professional experience
Work History
MORTGAGE SERVICES TEAM INTAKE SPECIALIST
Georgia's Own Credit Union
01.2018 - 11.2024
- Created & maintained data from new loan applications and other documents in origination system
- Reviewed clients record and accounts in Salesforce database
- Performed system analysis, testing, implementation and user support using Zendesk
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
RECEPTIONIST
Atlanta Postal Credit Union
05.2016 - 01.2018
- Accurately prepared and maintained billing statements, records payments, receipts and other transactions related to the program operations in smartsheets
- Greeted guests and answered phone calls for the company
- Managed calendars, scheduling appointments, and coordinating meetings for staff. Organized trips for members and kept the team updated on changes and scheduling.
Education
Georgia Southern University
Georgia Gwinnett College
Berlitz Language School
Skills
- Customer Service
- Communication Skills
- Smartsheets
- Salesforce
- Digital Marketing
- Microsoft Office Suite (Word, Excel, Access, PowerPoint)
Timeline
MORTGAGE SERVICES TEAM INTAKE SPECIALIST
Georgia's Own Credit Union
01.2018 - 11.2024
RECEPTIONIST
Atlanta Postal Credit Union
05.2016 - 01.2018
Georgia Gwinnett College
Berlitz Language School
Georgia Southern University
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