Brittany Jones
Summary
Motivated healthcare professional with a background in managing administrative operations, patient services, and healthcare documentation. experienced in coordinating care , maintaining accurate records, and ensuring compliance with healthcare regulations. Strong organizational and communication skills with a commitment to improving patient experiences and supporting medical teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pateint Care Assistant
Mclaren Oakland Hospital
Pontiac
02.2017 - 02.2019
- Assisted nursing staff with daily patient care and personal hygiene tasks.
- Monitored patient vital signs, promptly reported changes to healthcare team to facilitate timely intervention.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during difficult times.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Reminded patients to take prescribed medications or nutritional supplements.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Turned and repositioned bedridden patients to prevent bedsores.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Coordinated with multidisciplinary teams to ensure comprehensive patient care plans.
- Educated patients on medication management and health maintenance practices to promote adherence and improve health outcomes.
- Maintained a clean and safe environment for patients and staff members.
- Responded promptly to patient calls and needs throughout the shift.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Answered call lights promptly to ensure timely response to patient needs.
- Reported any changes in patient condition to the supervising nurse immediately.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Helped maintain a clean environment in all areas assigned.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
- Responded quickly to emergency situations following established protocols.
- Provided emotional support for distressed patients and families during difficult times.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Used mobility devices to transport patients.
- Communicated changes in patient conditions and unit concerns to multidisciplinary team to enhance collaborative care.
- Used hospital-approved devices and techniques to transport and lift patients.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Facilitated games with patients to enhance mood and cognitive function.
- Assisted with admission and discharge processes including completion of necessary paperwork.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Complemented nursing interventions by providing comfort measures such as back rubs or blankets.
- Administered prescribed medications under the direction of a registered nurse or physician.
- Assisted physicians with examinations and procedures.
- Performed range-of-motion exercises with immobile patients to prevent muscle atrophy.
- Contributed to unit improvements by providing cost-effective care in line with performance targets.
- Responded quickly and appropriately to emergency situations.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Notified senior staff of patient emergencies to optimize outcomes.
- Restocked unit frequently with necessary medical supplies.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Kept instruments and equipment clean and sanitized.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Caretaker
Waltonwood Senior Living
Rochester
01.2016 - 07.2016
- Supported clients in daily living activities and personal hygiene to promote independence and dignity.
- Offered companionship and emotional support, fostering positive mental health and enhanced client well-being.
- Ensured clean and safe living environments, contributing to clients' comfort and safety.
- Communicated effectively with families regarding client needs and progress.
- Assisted clients in mobility, including transferring and positioning safely.
- Documented care activities accurately in client records for continuity of care.
- Collaborated with healthcare professionals to ensure comprehensive client support.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered medications according to care plans and directions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Reported concerns to nurse supervisor to promote optimal care.
- Accompanied clients to social events such as movies or plays.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Sourced engaging entertainment options for clients to enrich their daily activities.
- Maintained detailed records of services performed on clients.
Medical Assistant
N/A
Rochester
10.2014 - 01.2015
- Assisted healthcare providers with patient examinations and treatments.
- Managed patient records in electronic health record systems to ensure accuracy and accessibility.
- Scheduled appointments and maintained the clinic's calendar efficiently.
- Prepared examination rooms with necessary medical supplies and equipment.
- Educated patients on medication instructions and follow-up care.
- Collected vital signs and documented patient information accurately.
- Coordinated with insurance companies for patient coverage verification to facilitate timely treatment.
- Supported staff in administrative tasks to enhance workflow efficiency.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments per physician's orders.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to enhance workflows and support improved patient outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Supported administrative staff by processing payments.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted back office patient processes to reduce office wait times.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Bachelors - Health Care Administration
Strayer University
Global03-2025
Skills
- Vital sign monitoring
- Patient monitoring
- Patient care coordination
- Nursing assistance
- Wound care assistance
- Medication administration
- Health assessments
- Feeding assistance
- Mobility assistance
- Catheter care
- Respiratory care
- Tube feeding
- Tracheostomy care
- Blood glucose testing
- Laboratory specimen collection
- Specimen collection
- Room preparation
- Infection control
- Basic life support
- Safety protocols
- Seizure precautions
- Documentation
- Patient documentation
- Electronic health records
- Scheduling appointments
- Scheduling
- Case management
- Care planning
- Organizational skills
- Time management
- Multitasking
- Risk management
- OSHA compliance
- HIPAA compliance
- Medical terminology
- Insurance practices
- Effective communication
- Written and verbal communication
- Verbal and written communication
- Emotional support provision
- Problem solving
- Dementia care
- Resident tracking
- Documentation
- Personal hygiene assistance
- Multitasking
Languages
English
Professional
Certification
- Medical Assistant
- Bachelors in health care administration
Timeline
Pateint Care Assistant
Mclaren Oakland Hospital
02.2017 - 02.2019
Caretaker
Waltonwood Senior Living
01.2016 - 07.2016
Medical Assistant
N/A
10.2014 - 01.2015
Bachelors - Health Care Administration
Strayer University