Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Jones-Heard

Fort Worth,TX

Summary

Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

People Operations Manager

Jerry
Fort Worth, United States
01.2016 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Principal

Xplor Preschool & School Age Care
Mckinney, Texas
10.2015 - 01.2016
  • Oversaw schedule management and protocols for orientation, registration and related activities.
  • Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
  • Cultivated positive relationships between community members, school students and teachers.
  • Mentored newly hired educators and provided encouragement and feedback.
  • Monitored student behavior and enforced discipline policies.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Administered personnel policies and procedures for school faculty and staff.

Education

Associate of Arts - Business

Independence University
Salt Lake City, UT

High School Diploma -

Bolingbrook High School
Illinois
06.2007

Skills

  • Policy Improvement Recommendations
  • Labor Relations Coordination
  • Performance Management Systems
  • Policy Development and Enforcement

Timeline

People Operations Manager

Jerry
01.2016 - Current

Principal

Xplor Preschool & School Age Care
10.2015 - 01.2016

Associate of Arts - Business

Independence University

High School Diploma -

Bolingbrook High School
Brittany Jones-Heard