Summary
Overview
Work History
Education
Skills
Certification
Community Service
Awards
Affiliations
Accomplishments
References
Timeline
Generic

Brittany Joyner

Dallas,GA

Summary

Results-driven professional with strong leadership abilities and a comprehensive understanding of procedural requirements and administrative policies. Proven track record in retail compliance, skilled at assessing workflow objectives and delivering effective communication to enhance team performance. Passionate about training and developing others to maximize their potential, aiming for continuous improvement and high standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Chick-fil-A
Hiram, GA
04.2023 - Current
  • Resolve customer complaints and issues promptly, maintaining a positive brand image.
  • Enhance team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Provide leadership during times of organizational change or crisis situations.
  • Evaluate individual and team business performance and identified opportunities for improvement.
  • Assign tasks to associates to fit skill levels and maximize team performance.
  • Manage vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensure compliance with all applicable laws, regulations, industry standards.
  • Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Ensure compliance with industry regulations and company policies.
  • Mediate conflicts between employees and facilitated effective resolutions to disputes.
  • Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Complete thorough opening and shift change functions to maintain operational standards each day.
  • Assign work and monitored performance of project personnel.
  • Coach, mentor and train team members in order to improve their job performance.
  • Oversee daily operations, maintaining efficiency and quality standards.

Assistant Director

Chick-fil-A
Warner Robins, GA
11.2020 - 09.2022
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created and enforced processes to boost company productivity.
  • Supervised junior staff, providing guidance and professional development opportunities.
  • Implemented quality control measures to uphold company standards.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Reviewed daily sales reports to identify areas of improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Audited cash registers at the end of each shift for accuracy.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Trained new employees on company policies, job duties, and performance expectations.

Shift Lead/Manager

MMC Adventures, Monkey Joes
Warner Robins, Georgia
03.2018 - 11.2020
  • Through two years of strong work ethic and unwavering dedication, I was offered and accepted the responsible roll of shift lead/manager.
  • Exhibited strong unwavering integrity and a positive work climate promoter that supports new approaches to help stamp out complacency in the workplace among subordinates.
  • Organized work plans and a follow up status of work duties assigned.
  • Developed strong working relationships with co-workers, customers, and vendors.
  • Ensured fellow co-workers are aware of safety measures in place.
  • Respected among peers and other leadership as a subject matter expert often consulted by management on troubleshooting matters.
  • Accompanied Food Inspectors for regularly scheduled inspections to answer questions and fix any on the stop issues.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Evaluated and assessed personnel to identify potential candidates for promotion.

Education

High School Graduate - Gifted Program - Honors Graduate

Houston County High
01.2020

Middle Georgia State University - Dual Enrolled during High School

Middle Georgia State University
Macon
01.2020

Skills

  • Point of Sale (POS) System
  • InterCard System
  • US Foods Database
  • Trusted Key Holder
  • Oversee Bank Deposits
  • Coordinated Interview Processes
  • Escort Health Inspections
  • Staff training and development
  • Clear communication
  • Workforce management
  • Goal setting
  • Cross-functional teamwork
  • Verbal and written communication
  • Strategic planning
  • Inventory management
  • Team leadership
  • Schedule preparation
  • Policy implementation
  • Customer service
  • Time management
  • Project planning

Certification

ServSafe Food Handler Certificate, 01/01/19, 12/31/22, 06/01/2023

Community Service

Advocate for shelter/rescue animals through Peach County Animal Rescue, and foster animals either for transitional periods or longer stay periods.

Awards

  • Gifted Program, Honor Roll, 2017
  • Gifted Program, Honor Roll, 2018
  • Gifted Program, Honor Roll, 2019
  • Gifted Program, 2020

Affiliations

  • Dog sitter
  • Supports local animal rescue operations

Accomplishments

  • Accepted into the Gifted Program
  • Achieved recognition in High School AP Honor Program

References

References available upon request.

Timeline

Manager

Chick-fil-A
04.2023 - Current

Assistant Director

Chick-fil-A
11.2020 - 09.2022

Shift Lead/Manager

MMC Adventures, Monkey Joes
03.2018 - 11.2020

High School Graduate - Gifted Program - Honors Graduate

Houston County High

Middle Georgia State University - Dual Enrolled during High School

Middle Georgia State University

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Brittany Joyner